Client Support & Order Management Coordinator - Charlotte

Desired Experience and Skills:

3+ years related industry experience

Role Summary:

A Client Support Project Manager is responsible for the order management, tracking and punch orders of CBI
interiors projects. A CSPM is responsible to manage small order product specifications, pricing, logistics
management, and project delivery. The CSPM is not responsible for the design of a project, but may be involved in more "standard" or repeat orders, where execution velocity is higher. The CSPM handles warranty claims and service requests through completion. The CSPM may work directly with the client, CBI Workplace Consultants, Designers and Project Managers on day-to-day activities through the project process to ensure smooth communication, on-time delivery, project success and client satisfaction.

The CBI CSPM role provides opportunity for advancement as a subject matter expert. Obtaining more senior levels is based on project scope and complexity, level and nature of client interaction, experience, technical expertise, consistent excellence in delivery, teaming and overall contribution to the Company.

Responsibilities:

• Manage multiple orders and/or projects and and/or clients at a time.


• Superior organization and management of the details of project schedules and deliverables.


• Proficiency in the technical tools required to perform the role, including pricing tools, business system, Excel, Power Point and others.


• Consistent and professional communication across all internal and external stakeholders.


• Full knowledge of the technical and design details of our primary product lines.


• Ability to creatively investigate and recommend cost-effective solutions for our clients.


• Manage proposals and pricing presentations to clients.


• Manage a relationship with the client post-project and through day 2 needs


• Create and manage budgets through specification tools and Excel, including change orders


• Book and manage orders through the business system


• Review and communicate project status.


• Work smoothly in a team-oriented environment


• Understand vendor contracts, discounts, margins and business interactions.


• Coordinate all aspects of delivery scheduling and installation including job-site analysis, field measurement verification, schedules, shipments, walk-throughs, etc.


• Manage punch completion in a timely manner.

Qualities of a High Performing Team Member:

• Strong work ethic


• Accountability


• Approachable


• Committed


• Courageous


• Driven


• Dedication


• Trustworthy


• Integrity


• Learner


• Loyal


• Passionate


• Servant Leadership


• Team Player