Client Support Associate

We are seeking a Client Support Associate who is committed to delivering outstanding customer service and building long-lasting relationships with our clients.

As a Client Support Associate, you will be an integral part of our team, providing face-to-face customer service support and ensuring that each client receives the highest level of care and attention. This is a great opportunity for someone who's passionate about customer service and eager to make a positive impact in a fast-paced environment. Apply today and join our Client Support Associates team! 

You will be responsible for delivering exceptional customer service through face-to-face customer service interactions. As a Client Support Associate, you’ll assist clients with inquiries, resolve issues, and help maintain strong client relationships to ensure their satisfaction with our products and services.

Key Responsibilities as a Client Support Associate: 

• Provide customer service by responding to client inquiries face-to-face, ensuring their needs are met with professionalism and care. 
• Handle client issues with a focus on finding effective solutions through face-to-face customer service interactions and follow-up communication. 
• Support clients through the onboarding process, offering guidance and assistance to help them fully understand and utilize our services. 
• Troubleshoot and resolve client issues, ensuring satisfaction while maintaining a high standard of customer service. 
• Participate in daily morning meetings with fellow Client Support Associates to strategize and exchange feedback. 

Key Requirements as a Client Support Associate: 

• High School Diploma or equivalent.
• Previous experience in customer service, particularly in face-to-face or retail environments.
• Strong interpersonal and communication skills to provide excellent customer service and resolve any client issues effectively.
• A reliable car and the ability to travel to various field locations as needed. 
• Ability to manage multiple tasks and responsibilities in a fast-paced environment. 
• Able to remain on your feet for extended periods of time.