Client Support Coordinator

Description

 YWCA Dayton, a 24-hour organization dedicated to the empowerment of women and the elimination of racism, seeks an energetic, dedicated person to be an integral part of our team. The Client Support Coordinator is responsible for ensuring that survivors of domestic violence, intimate partner violence, sexual assault, human trafficking, and stalking and their children have access to crisis hotline and/or shelter on 24-hour per day basis. This is a fulltime varied shift position (may be any hours on 1st - 3rd shifts), days off will vary. This person supports the vision, mission and values of YWCA Dayton.

PRIMARY RESPONSIBILITIES:

• Respond to crisis service requests including in-person, phone calls, web-based communication and messages made to YWCA 24-hour crisis services and screen all communication for immediate needs and provide supportive listening and service linkage.
• Assess potential shelter clients for eligibility and provide alternate options for those who cannot be accommodated.
• Provides support in shelter to ensure 24-hour coverage; including, intake paperwork, general shelter oversight, and other duties as needed.
• Completes and maintains all relevant documentation including intake packets, call logs, and hotline contact sheets.
• Assists facilities and operations in maintaining the cleanliness of shelter and the availability of basic needs for clients including hygiene products, cleaning products, laundry detergent, infant care items, etc.
• Maintain thorough, up-to-date knowledge of community resources and YWCA Dayton service areas to ensure effective referrals.
• Performs other duties as assigned.

Requirements

SKILLS AND QUALIFICATIONS:

• Familiar with trauma informed care, crisis intervention, and conflict resolution techniques.
• Active driver’s license and clean driving record.
• Understanding of racial equity and social justice issues and a demonstrated sensitivity to the needs of those we serve.
• Responsive to the needs and requests of clients, residents, staff and Board of Directors with a willingness to collaborate and ability to prioritize and meet deadlines.

EDUCATION & EXPERIENCE:

• A minimum of High School Diploma or GED required
• Associates Degree in Social Services, Human Services or Mental Health preferred
• Customer service experience and/or crisis services experience preferred

ANTICIPATED SALARY AND BENEFITS (FULL TIME ONLY):

• $16.00 per hour (plus $1.50 per hour rate differential if working 3rd shift)
• Health, dental and vision coverage
• Generous PTO and holiday pay
• Life and AD&D insurance
• Long term disability
• Employee Assistance Program

YWCA Retirement Fund

Automatic enrollment in the YWCA National Retirement Fund upon completion of two years of employment (1,000 hours or more worked per year). Employer contributes 7.5% and YWCA USA contributes 3% to contribute a total of 10.5% of gross pay.