Client Support Coordinator

At Systems Engineering, our mission is to enable exceptional outcomes for our clients, employees, and community. As a 100% employee-owned company and a premier technology employer in Northern New England, we invest in our people and infrastructure to foster growth and shared success.

We’re looking for a full-time Client Support Coordinator to join our Client Support Team. In this role, you’ll guide clients to the right support resources, ensuring their challenges are addressed efficiently and their experience is seamless.  You’ll work closely with internal teams and clients across industries, gaining exposure to a wide range of technologies and building a strong foundation for a career in IT.

Responsibilities:

• Respond to client inquiries via phone and email, providing timely and professional support.
• Manage and track service requests, ensuring clear communication and resolution.
• Coordinate with internal teams to deploy technical resources and resolve issues.
• Lead daily team huddles to align support efforts.
• Build strong client relationships and gather feedback to improve service.
• Identify and support process improvements for better service delivery.
• Hybrid role based in our Portland or Pineland Farms office, with 2 days onsite per week expected.

Requirements

• 2+ Years experience in client support, customer service, or related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Experience with phone-based support preferred.
• Familiarity with CRM or ticketing systems a plus.
• Proficiency in Microsoft Office (Outlook, Word, Excel) preferred.

Our Benefits & Culture:

Systems Engineering has three office locations: Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine. Our New Hampshire office is located in the vibrant city of Nashua, New Hampshire.

We pride ourselves on being active in the community and proud to be 100% employee-owned. Being employee-owned means you can join the team and directly contribute to the strategic direction, drive improvements to the working environment, and become part of the Systems Engineering community. It is a great place to work because the team cares about each other and the future of the company.

• Employee Ownership (Employee Stock Ownership Plan) – Join our team of employee-owners and directly contribute to the strategic direction, growth, workplace culture, and future of the company.
• Employer 401k matching contributions.
• Profit-Sharing.
• Competitive medical, dental, life, and disability insurance.
• Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave, and paid community volunteer time.
• Engaging wellness programs including onsite health coaching, fitness facility, and various company-sponsored teams and events.
• Career mobility and professional development, with training and certification opportunities.
• Dynamic, fun, and active community culture.
• Business casual work attire.
• Free paid parking in downtown Portland, just a couple of blocks from our office.

Systems Engineering values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

Due to the nature of our business and the requirements of ITAR regulations, this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.