Client Support Coordinator

Company : Raphael And Associates

Job Description - Client Support Coordinator

Raphael & Associates is seeking a proactive, detail-oriented Client Support Coordinator. The Client Support Coordinator is responsible for managing all incoming and outgoing mail and packages, including certified, registered, and overnight deliveries. This role ensures timely, accurate distribution and shipment while maintaining proper tracking and documentation.

Key Responsibilities:

Receive, sort, and distribute all incoming mail and packages (USPS, FedEx, UPS, DHL, etc.)
Prepare and process outgoing mail, including standard, certified, registered, and overnight shipments
Maintain logs and tracking records for certified and accountable mail
Ensure proper labeling, postage, and documentation for all outgoing shipments
Coordinate courier pickups and deliveries as needed
Monitor and replenish mailroom supplies (envelopes, labels, postage, etc.)
Operate mailroom equipment such as postage meters, scanners, and folding machines
Handle sensitive or confidential materials with discretion
Resolve delivery issues, delays, or discrepancies with carriers
Maintain an organized and efficient mailroom environment
Provide support for bulk mailings or company-wide distribution projects

Preferred Qualifications:

High school diploma or equivalent required
Prior mailroom, shipping/receiving, or administrative experience preferred
Experience with postage meter systems and shipping software and familiarity with USPS, FedEx, UPS and other shipping couriers
Knowledge of certified/registered mail procedures and compliance requirements
Basic computer skills (email, tracking systems, data entry)
Strong attention to detail and organizational skills
Ability to lift and move packages (typically up to 50 lbs)
Good communication and time management skills

About Raphael & Associates
Raphael & Associates is a third-party claims administrator and independent claims adjusting firm recognized internationally for exceptional service. We tailor solutions to client needs, leverage industry-leading technology, and prioritize outstanding service and professional development. Our culture values camaraderie, vision, creativity, and a “roll-up-your-sleeves” mentality.

Compensation and Benefits
We offer a competitive compensation package commensurate with experience, including salary, bonus opportunities, paid time off, medical/dental/vision/life insurance, and a 401(k) plan with company match. You will work closely with a dedicated leadership team and play a key role in supporting a growing, dynamic company.

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Client Support Coordinator

Job Description - Client Support Coordinator

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