Client Support Coordinator-Las Vegas

Client Support Coordinator

Full-Time/Non-Exempt

Compensation: $23.00 hourly

Why Join Us? 

At Tort Intake Professionals, your work is more than a job—it’s a mission rooted in justice and compassion. You’ll help people through some of the most difficult moments of their lives, ensuring their stories are heard with accuracy, empathy, and respect. Every case is a chance to restore dignity—and your role makes that possible.

About the Role

We are seeking a detail-oriented and compassionate Client Support Coordinator to support the legal intake process.. As a key member of our Post-Acquisition team, you will play a critical role in supporting Paralegals by contacting clients to schedule and confirm appointments, as well as conducting follow-up calls to gather required documents and case-related information.

In addition to outbound outreach, this position will also serve as a responsive liaison for potential clients transferred by the Inbound Call Team. You will provide clear next steps, express appreciation for their outreach, and ensure each client has a positive and professional first interaction.

What you’ll do:

• Conduct outbound calls to clients on behalf of Intake Paralegals to schedule, confirm, and reschedule appointments as needed.
• Follow up with clients to collect missing documentation or additional information critical to case processing.
• Accurately manage and update team calendars using Google Calendar, ensuring Paralegals are fully informed of appointment times and updates.
• Accept transferred calls from the Inbound Intake Team and provide potential clients with the next steps in the intake process.
• Communicate professionally and empathetically, thanking each client for contacting and reinforcing the firm’s commitment to justice and advocacy.
• Track outreach attempts, client responses, and document submissions in internal CRM and case management systems.
• Coordinate with the team to address any delays, challenges, or client concerns regarding case progression or documentation requirements.
• Support a high-volume outreach environment with professionalism, discretion, and excellent organizational skills.

Your Background:

• 2+ years of experience in a legal intake, customer service, or call center environment preferred.
• Exceptional phone etiquette, interpersonal communication, and the ability to convey empathy.
• Proficiency with Google Calendar, CRM systems, and case management tools.
• Strong organizational and time management skills; able to prioritize multiple tasks and appointments efficiently.
• Experience handling confidential information with discretion and care.
• Prior experience in a legal, medical, or social services environment is a plus.
• Ability to work full-time onsite at our Las Vegas intake center.
• Must be legally authorized to work in the United States. This position requires verification of employment eligibility in accordance with federal law, and participation in E-Verify.

Perks of Joining our Team

• Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
• Paid Time Off – Generous PTO to help you recharge

Tort Intake Professionals is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law

Employment is contingent upon the successful completion of a background check. Final hiring decisions will reflect the outcome of this screening process.