Client Support Executive

We are looking for a proactive and customer-focused Client Support Executive to provide exceptional support to our clients. The ideal candidate will address customer inquiries, resolve issues efficiently, and deliver a positive customer experience.

Key Responsibilities

• Resolve customer concerns promptly and professionally.


• Maintain accurate customer records in the CRM system.


• Escalate complex issues to the appropriate department.


• Follow up with customers to ensure issue resolution.


• Meet customer satisfaction and service quality targets.


• Collaborate with internal teams to improve customer experience.


• Stay updated on company products, services, and policies.

Requirements

• Bachelor's degree or equivalent qualification.


• 0–2 years of experience in customer service or client support (freshers are welcome to apply).


• Excellent verbal and written communication skills.


• Strong problem-solving and interpersonal skills.


• Basic computer knowledge and proficiency in Microsoft Office.


• Experience with CRM software is a plus.


• Willingness to work flexible or rotational shifts, if required.

Benefits

• Competitive salary


• Performance incentives


• Career growth opportunities


• Training and development programs


• Supportive and collaborative work environment