Client Support Professional-Phoenix

Client Service Professional (CSP)-Phoenix

Full-Time/Non-Exempt

Compensation $27.50 hourly 

Why Join Us? 

At Tort Intake Professionals, your work is more than a job—it’s a mission rooted in justice and compassion. You’ll help people through some of the most difficult moments of their lives, ensuring their stories are heard with accuracy, empathy, and respect. Every case is a chance to restore dignity—and your role makes that possible.

About the Role

Tort Intake Professionals is seeking empathetic and detail-oriented professionals to serve as Client Service Professionals (CSPs). In this vital role, you will support individuals involved in mass tort medical claims by conducting structured, compassionate secondary interviews to collect legally relevant information. Your ability to actively listen, document with precision, and maintain professionalism will help ensure claimants are fully represented and their stories accurately conveyed. This role is ideal for individuals with a background in legal intake, client support, or call center operations who are passionate about helping others and committed to delivering a high standard of service in sensitive situations.

What you’ll do: 

• Conduct scheduled phone interviews with individuals involved in mass tort medical claims
• Gather case-specific information with professionalism, clarity, and attention to detail
• Explain legal processes and document requirements in a client-friendly manner
• Accurately document information into CRM systems for legal team review
• Follow established interview protocols to ensure legal compliance and completeness
• Escalate urgent concerns or inconsistencies to team leads or attorneys
• Manage call flow while maintaining empathy, patience, and efficiency

Your Background

• 2+ years of experience in legal intake, customer service, or a related client-facing role
• Strong verbal communication and listening skills
• High level of accuracy in data entry and documentation
• Empathy, patience, and the ability to remain calm under pressure
• Proficiency with Microsoft Word, Excel, Google Sheets, and CRM systems
• Ability to work independently while following established procedures
• Must be legally authorized to work in the United States. This position requires verification of employment eligibility in accordance with federal law, and participation in E-Verify.

Perks of Joining our Team

At Tort Intake Professionals, every interview you conduct has the potential to support justice and accountability for individuals impacted by medical harm. You’ll be part of a purpose-driven team committed to delivering accuracy, empathy, and reliability in every conversation. If you're ready to combine your interpersonal skills with meaningful legal support, we invite you to apply.

• Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
• Paid Time Off – Generous PTO to help you recharge
• Bonuses- Recognition for your hard work and impact 

Tort Intake Professionals is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law

Employment is contingent upon the successful completion of a background check. Final hiring decisions will reflect the outcome of this screening process.