Client Support Services Specialist

{"description": "As a Client Support Services Specialist reporting to Sr. Director, Platform Operations, you'll play a critical role in supporting Nasdaq's North American Markets customers with trading and technical inquiries. You will ensure efficient, high-quality service delivery for Nasdaq Eclipse Trading and related products, while driving continuous improvement in client operations.

You'll thrive in this position if you're client-focused, technically skilled, and passionate about solving complex problems in fast-paced, high-stakes trading environments.

Key Responsibilities

• Manage day-to-day trading and technical support inquiries from internal and external customers across North American Markets.
• Oversee user management and technical support for trading platforms and frontend applications.
• Lead crisis communications and coordinate incident resolution during major outages to ensure optimal customer outcomes.
• Design and implement process improvements to enhance team efficiency and client self-sufficiency.
• Own the customer certification and testing process to drive proper product adoption and usage.

Required Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, or related field, or equivalent practical experience.
• 3+ years of experience in client support, trading operations, or technical support within financial services.
• Strong problem-solving skills with the ability to manage escalated issues under pressure.
• Excellent communication and relationship management skills with both technical and non-technical stakeholders.
• Ability to work collaboratively across teams and adapt quickly in dynamic market environments.

Preferred Qualifications

• Familiarity with FIX protocol and other trading protocols.
• Knowledge of U.S. equities market structure and trading systems.
• Prior experience with Nasdaq systems or similar trading platforms.

This position can be located in Philadelphia, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Nasdaq will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success.

The base pay range for this role is $81,000 - $142,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq's programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page", "salary_raw": "USD 81,000.00 - 142,000.00 per year"}