Client Support Specialist

Client Support Specialist – Townsquare Interactive

Location: In-office role at our Uptown Charlotte office

Be the First Line of Exceptional Client Support!

Ready to get your foot in the door with a growing digital marketing and SaaS company? As a Universal Support Agent, you’ll deliver expert customer service as the first line of contact for our clients—answering questions, resolving website updates, and building strong relationships. This role is the perfect entry point to learn our services, grow your skills, and unlock future opportunities across our organization.

Why Townsquare Interactive?

We’re on a mission to help small and medium-sized businesses grow and succeed. Our all-in-one business management platform enhances customer flow, while our digital marketing services drive more customers to them—like website design, SEO, social media, and reputation management. We take the stress out of promoting their business so they can focus on what they do best.

What You’ll Do:

You’ll be the go-to expert for client questions and website updates—delivering one-call resolution whenever possible and ensuring every interaction is professional and friendly. Expect to handle inbound and outbound communication, manage a steady volume of tickets, and collaborate across teams to deliver seamless service.

• Handle 10-12 inbound client calls daily, discussing website edits and account inquiries.


• Work on inbound email requests between calls, completing edits via our premium CMS tools (e.g., photo changes, logo updates, content modifications, and layout adjustments).


• Manage a pipeline of 20-30 client tickets, ensuring clear communication between clients and the design department for complex edits.


• Act as the liaison between clients, account managers, and web designers.


• Resolve approximately 20 edit requests per day, including outbound communication to inform clients of completed updates.


• Build and maintain strong relationships with clients through professional and friendly interactions.

What You’ll Bring:

• Bachelor’s Degree (required)


• Strong written and verbal communication skills


• Active listening and problem-solving abilities


• Exceptional interpersonal and rapport-building skills


• Ability to multi-task and prioritize in a fast-paced environment

What’s In It for You?

• Competitive base salary + bonus program


• 3 weeks PTO + 9 paid holidays (including 2 personal days)


• Volunteer Time Off—give back to your community


• Health, Dental, Vision, and Pet Insurance


• 401(k) with company match + Employee Stock Purchase Plan


• Company-provided laptop


• Comprehensive training program to help you master your craft


• Clear paths for advancement—grow your career right here

Grow Your Future with Us!

This is more than just a support role—it’s your chance to gain hands-on experience with our clients, services, and systems while setting the stage for future roles in client onboarding, customer success, and subject matter expert teams. If you’re ready to learn, grow, and make an impact from day one, apply now.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

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