Client Support Specialist

Description:

Christian Family Solutions is a faith-based, religious organization committed to our mission: healing and helping people in need through the ministry of Jesus Christ. As more and more people seek help with difficult issues, we want to be the counseling resource they turn to for hope, healing, and peace.

We are seeking a full-time Client Support Specialist to serve as the welcoming first point of contact for our clients. This position will initially be based at our Appleton, WI clinic, with an anticipated transition to a remote role around August 2026. The work schedule is Monday – Thursday, 7:30am-4:30pm, and Friday, 8:00am-12:00pm.

The selected candidate will be eligible for Christian Family Solutions’ comprehensive benefits package, which includes health, dental, and vision insurance; short- and long-term disability; life insurance; a 401(k) plan with employer match; and paid time off (PTO).

What you will be doing:

You’ll be the welcoming face of our organization - helping clients feel comfortable and supported from their first interaction. As a Client Support Specialist, you will manage incoming calls, direct inquiries, and provide accurate information to clients and staff. You’ll coordinate appointment scheduling and maintain accurate records in our scheduling system. This person will ensure smooth daily operations by supporting clinicians with general office tasks and sharing tasks with the entire Support Team through virtual communication channels.

The ideal candidate will be organized, dependable, and passionate about providing excellent customer service in a team-oriented, ministry-focused environment.

Why work for Christian Family Solutions?

At Christian Family Solutions, you have the opportunity to work with a well-trained and equipped team who are able to safely navigate their way through the mental health field. You will receive on-the-job training to ensure that you, too, are well-trained and equipped for this role. If you are motivated to assist clients in a comfortable, supportive, and Christ-centered atmosphere with a strong Christian Mission and Core Values, we want you to be a part of our team.

• High School diploma or equivalent. Bachelor's degree in a Social Services or Human Services field desired.
• Willingness to support the mission of Christian Family Solutions.
• Active member of a WELS or ELS or confessional Lutheran Church preferred.
• Minimum of two years’ experience in a receptionist/administrative related role preferred (preferably in a Human Services, Mental Health, or Medical setting).
• Strong communication and interpersonal skills with the ability to act as a resource for clients, provide customer service in a courteous manner, and work effectively with diverse groups of people at various levels within the organization.
• Good organizational and time management skills required to complete work in a timely and efficient basis.
• Proficiency with Microsoft Office. Demonstrated prior experience and advanced proficiency with electronic recordkeeping software (EMR).
• A high degree of responsibility to maintain confidentiality in all matters of the division.
• Motivated to be part of our Christ-centered atmosphere with a willingness to support our strong Christian Mission and Core Values