Client Support Specialist

Role Summary

We are looking for a tech-savvy Client Support Specialist with a service-based attitude and exceptional problem-solving skills to join our team. This role is a critical part of the company’s success and is responsible for driving client satisfaction and retention. The Client Support Specialist works directly with clients to provide support and resolve issues. The perfect candidate is inherently a client advocate and thrives in a fast-paced technology environment.

You will…

Provide Tier 1 customer support to clients.

Respond to client inquiries in a timely manner via phone, email, and chat.

Act as the voice of our clients and provide feedback for future enhancements.

Maintain records of each client in CRM (Dynamics).

Ask relevant questions to define the root cause of client issues.

Identify product issues and engage product team to address and resolve them.

Input tickets for client issues and track statuses using our ticket tracking system.

Test and validate newly deployed features, enhancements, and patches.

Perform other duties as needed.

You have…

1+ years of client technical support experience.

Bachelor’s degree or equivalent experience.

Exceptional customer service background

Highly skilled in Word, PowerPoint, and Excel

Excellent written/oral communication and interpersonal skills

Ability to work effectively in a team as well as independently.

Strong technical troubleshooting skills.

A strong desire to exceed client expectations.

High personal integrity and uncompromising ethics

Willing to submit to required background check.

Perks & Benefits

We offer a competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.

About nFocus Solutions

nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.

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