Client Support Specialist - $75-80K

Local candidates - occasional onsite support in the office (3-5 days per month) required.

Great opportunity with a small but growing Software company in the Madison area. You will be a first responder to our client requests, ensuring any software support or troubleshooting issues are addressed in a timely manner, coordinate configuration deployments, assign JIRA tickets, manage updates and projects, and look for ways to continuously improve your assigned customers’ processes. Someone with prior technical support or software support in the Healthcare space would be a great fit for this position!

What You'll Do:
Represent by acting as a central point of contact for assigned customer(s)
Build trusting relationships to ensure customer satisfaction
Maintain a detailed knowledge of the customer’s business processes and systems
Coordinate configuration and/or code deployments as necessary
Track, triage and resolve reported defects and support client configuration questions
Facilitate weekly client meetings, work through priority issues, and plan future initiatives
Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
Review changes and enhancements with clients
Coordinate the work of both support and development resources when required

Experience we need from you:
2 years of Healthcare or Software client/customer service support (B2B)
IT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, Rally, etc)
Some experience with MS Office, PC support, Teams, etc
Ability to communicate complex problems in an easily understood manner
Ability to effectively communicate client needs to our internal staff
Attention to detail and excellent analytical skills
Excellent presentation, communication, and customer service skills
Well, organized with the ability to prioritize and handle multiple assignments
Organized with the ability to prioritize and handle multiple client issues and tickets

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