Client Support Specialist (Pharmacy Tech)

Company Overview

Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.

Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.

Our Mission

We’re flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. ‘The human element’ is our crux and catalyst, driving all that we do, whether we’re interacting with patients, providers, or practices. We’re here to partner with those ready for a change. More than a compounding pharmacy, we’re on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.

Position Type: Full-Time

Location: Mesa, AZ (onsite 5 days per week)

Hours: 9:00am - 5:30pm local time

Hourly Range: $24 - 26 / hr

Position Overview: 

We are seeking an organized and proactive Pharmacy Client Support Specialist to join our team. In this role, you will be responsible for managing and resolving clinic and customer requests through a ticketing system. You will communicate with internal teams and departments to ensure requests are completed in a timely manner and provide follow-up to clinics and patients as needed. The ideal candidate is skilled in multitasking, problem-solving, and has excellent communication abilities, both written and verbal.

Key Responsibilities: 

• Ticket Management, Resolution, and Phone Support:
  
  
  
  • Monitor and manage incoming requests via tickets and phone calls, ensuring timely resolution of clinic and customer issues.
  
  
  • Address and resolve tier-one escalations with efficient problem-solving.
  
  
  • Accurately document ticket details, including thorough descriptions of the issue and the resolution process.
  
  
  
  


• Communication & Customer Interaction:
  
  
  
  • Provide clear and effective communication, both over the phone and in writing, to internal teams and customers.
  
  
  • Ask probing questions to understand the root cause of issues and gather relevant information.
  
  
  • Communicate complex issues in an easy-to-understand manner, ensuring clarity for all parties involved.
  
  
  
  


• Collaboration:
  
  
  
  • Work closely with cross-functional teams (e.g., IT, operations, customer service) to resolve issues or escalate tasks as needed.
  
  
  • Coordinate with other departments to gather information or resources required to complete requests.
  
  
  
  


• Task Management & Multitasking:
  
  
  
  • Prioritize and manage multiple tickets and requests simultaneously while maintaining attention to detail.
  
  
  • Organize and track progress to ensure all tasks are completed in a timely and efficient manner.
  
  
  
  


• Ticket Logging & Documentation:
  
  
  
  • Maintain precise and detailed records of all tickets, including troubleshooting steps and resolutions.
  
  
  • Ensure all tickets are logged accurately, including any follow-up actions required.
  
  
  
  

Qualifications:

• A minimum of 1-2 years of customer success, client relationship, or relevant experience.


• AZ state technician license or trainee license required.

Benefits/ Perks

Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.

Culture 

At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace. 

EEO

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. A talent acquisition partner will reach out to you.