Client Technologies Technician

Company : Qode

Job Type : Full Time

Florida, Florida

Number of Applicants

000+

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Job Description - Client Technologies Technician

Client: Fl Government Agency

Position: Client Technologies Technician

Term: Oct 2025 - June 2026 with renewal

Pay: $35/Hr

Location: Tallahassee, Florida

Work Authorization: ONLY USC or GC no other visas accepted

Education: A bachelor’s degree or master’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.

Experience 1-2+ years:

In a Help Desk or IT Support role;
In troubleshooting, logins, software, hardware, mobile devices, and network-related support calls;
Using ticketing systems such as ServiceNow, Zendesk, or similar for logging, tracking, and resolving technical issues;
Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop);
In supporting Windows operating systems, MS O365, and common desktop applications;
Ability to analyze, troubleshoot, and resolve issues with desktops, laptops, printers, and mobile devices;
Experience installing, maintaining, and supporting third-party applications;
Strong verbal and written communication skills; and
Excellent customer service orientation and problem-solving ability.

Responsibilities:

The Help Desk Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

Provide Tier 1 software, hardware, and network-related support;
Use documented procedures and checklists to assist end users with technical issues;
Use a ticket tracking system to log end-user information and a description of the issue;
Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users;
Escalate problems to Tier 2 technical support; and
Communicate with the end users regarding the status of the resolution.

Original job Client Technologies Technician posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Client Technologies Technician

Job Description - Client Technologies Technician

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