Client Transportation Specialist

A BRIGHTER DAY BEHAVIORAL HEALTH CENTER CLIENT TRANSPORTATION SPECIALIST
A Brighter Day Behavioral Health Center is an outpatient substance use disorder program providing individual, group, and intensive outpatient services to support individuals in their recovery journey. Our approach is centered on creating a safe, respectful environment that supports choice, dignity, and meaningful engagement in care.

The Client Transportation Specialist plays a critical role in supporting client access to care by providing safe, reliable, and compassionate transportation to and from program services. This position is more than driving—it is an extension of the therapeutic environment, requiring a calm, trauma-informed, and client-centered approach that fosters emotional safety, trust, and respect during every interaction. By helping remove transportation barriers, this role directly contributes to client engagement, continuity of care, and overall recovery outcomes.

Key Responsibilities
This description is intended to reflect the general scope of the role and may evolve to meet the needs of the program and those we serve; it is not an exhaustive list of all responsibilities.

• Client Transportation & Support
  
  
  
  • Adhere to all traffic laws, safety regulations, and organizational policies
  
  
  • Conduct routine vehicle inspections to ensure safety, cleanliness, and readiness
  
  
  • Maintain vehicle cleanliness to support a welcoming and professional environment
  
  
  • Report any vehicle issues, maintenance needs, or safety concerns promptly
  
  
  • Respond appropriately to incidents and follow reporting protocols
  
  
  
  

• Safety & Vehicle Management 
  
  
  
  • Safely transport clients to and from school, work, substance use and mental health treatment
    medical appointments, and recovery-related activities
  
  
  • Provide a supportive, respectful, and trauma-informed environment during all interactions
  
  
  • Foster a calm and emotionally safe atmosphere that promotes dignity and trust
  
  
  • Monitor and reinforce appropriate behavior and safety protocols during transport
  
  
  • Assist with basic client needs as appropriate while maintaining professional boundaries
  
  
  
  

• Communication & Coordination 
  
  
  
  • Communicate effectively with program staff regarding schedules, delays, and client needs
  
  
  • Coordinate transportation logistics to support timely and efficient service delivery
  
  
  • Demonstrate professionalism, reliability, and adaptability in a dynamic schedule environment
  
  
  
  

• Documentation & Compliance

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  • Maintain accurate transportation logs, including mileage, attendance, and trip details
  
  
  
  

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  • Uphold client confidentiality in accordance with HIPAA and organizational standards
  
  
  • Ensure documentation is completed thoroughly, accurately, and in a timely manner
  
  
  • Conduct and document quarterly fire drills in accordance with organizational safety policies and
    regulatory requirements
  
  
  
  

Professional Responsibilities

• Demonstrate accountability, punctuality, and consistency in all assigned duties


• Maintain a trauma-informed, person-centered approach in all interactions

• Support a team culture grounded in communication, respect, and shared purpose


• Complete required trainings including Driver Safety, CPR, First Aid, and Narcan Bystander
  Administration and maintain necessary certifications


• Attend and actively participate in scheduled team meetings, trainings, and case coordination
  discussions to support communication and continuity of care

Education and Experience

• High School Diploma or equivalent required

• Previous experience in transportation, healthcare, behavioral health, or human services preferred


• Experience working with individuals with substance use or mental health disorders strongly
  preferred

Requirements and Skills

• Valid driver’s license with a clean driving record


• Strong interpersonal and communication skills


• Ability to build rapport while maintaining professional boundaries


• Understanding of or willingness to learn trauma-informed care principles


• Reliable, punctual, and adaptable to changing schedules


• Ability to sit for extended periods and remain attentive during transport

Schedule Availability
The Client Transportation Specialist is expected to be available Monday through Friday between 8:00a.m. and
8:00p.m. to support client transportation needs. This role is not structured as a continuous 12-hour shift; scheduled trips typically include extended breaks (generally 3–4 hours) between assignments. Flexibility is required to accommodate varying schedules while maintaining a consistent, reliable presence for clients.

Additional Requirements

• Ability to work flexible hours, including early mornings, evenings, or weekends as needed


• Ability to pass background check and drug screening

A Brighter Day Behavioral Health Center is an Equal Opportunity Employer committed to fostering an inclusive and supportive workplace for all.