Clinic Administrative Assistant

Big Stone Therapies is currently seeking a full-time Clinic Administrative Assistant to join our therapy team at our clinic in Madison, MN. 

Our rehabilitative therapy clinic is located at 900 2nd Ave in Madison, MN. This is a full-time position, 32 hours per week, Monday - Friday 9:30am - 4:30pm; with 30 min unpaid break each day. This position offers a comprehensive benefits package.

Job Duties:

Scheduling 

• Schedule new referrals. Gather and verify demographic and insurance information.
• Schedule, reschedule, and cancel patient appointments as required.  
• Monitor patient schedule to maximize productivity.   
• Perform patient appointment reminder.  
• Provide instructions to patients to ensure they are prepared for appointments.   
• Resolve scheduling conflicts as they occur.
• Assess staffing needs for high and low census times.  
• Communicate with therapists about schedules, patients, and any changes 
• Schedule all other non-patient care time. (Meetings, care conferences, PTO, etc.)   

Customer Service 

• Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.   
• Courteously receive and respond to incoming telephone calls and emails. 
• Maintain the appearance of the waiting room.   
• Maintain confidentiality and security of Protected Health Information. 

Other 

• Distribute mail. 
• Scan, fax, and print documents.   
• Clean/sanitize clinic areas as required.   
• Orders supplies and maintain stock levels as required. 
• Maintain patient charts.   
• Opening and closing duties.  
• Attend meetings as required.   
• Other clinic duties as assigned.  

Qualifications:

Education 

• Require high school graduate or equivalent. 
• Prefer two-year degree in a related field.   
• Prefer previous experience in a medical office setting or other customer service-related field.    

Skills 

• Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.   
• Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner. 
• Excellent phone etiquette and in-person customer service abilities. 
• Able to adapt and thrive in a changing and fast paced environment.  

Position qualifies for an excellent benefits package including:

• Health, Dental, Vision, Life, Short-Term Disability insurance options
• Flexible Spending Plan(s)
• 401k with employer contribution
• 8 paid holidays (including your birthday!)
• Generous paid time off accrual
• Employee Sick and Safe Time (ESST) accrual

Accepting applications through Friday, December 13th, 2024 or until position is filled.

You will receive a confirmation email once your application has been submitted.  
If you do not receive this, please contact us at [email protected]