Clinic Administrator

Position Summary:

The Clinic Administrator is a key member of the leadership team responsible for providing operational leadership, strategic direction, and regulatory oversight of all clinical and administrative functions within the Rural Health Clinic. This position ensures efficient, patient-centered care delivery that aligns with organizational goals, promotes high staff engagement, and meets the healthcare needs of the local community. The Administrator leads operational workflow management, financial performance, staff development, and quality improvement initiatives while maintaining compliance with state, federal, and rural health clinic regulations.

Education/Experience:

Bachelor’s degree in Nursing, Healthcare Administration, Business, or related field preferred

* Minimum 1-2 years of clinic or healthcare leadership experience preferred

* * EPIC and/or EHR experience preferred

Required Credentials (Licensure, Certification, or Registration):

Active South Dakota license required as applicable for role

Employment Variables:

Normal working hours are eight-hour days, Monday-Friday, 8am – 5pm. Occasionally may need to work beyond normal working hours, weekends and/or holidays. Initial Tuberculosis (TB) test and drug screening is required by Winner Regional Health. Rubella titer will also be drawn upon hire and immunization is required if no past exposure or indication of immunization.  

Required to wear name tag provided by WRH and to follow the dress code of WRH.  

Job Knowledge and Skills:

Knowledge of the laws, regulations and guidelines concerning personnel administration in a healthcare facility preferred. Ability to read, write, speak and understand the English language. Excellent oral and written communication skills. Ability to meet the public and employees in a professional manner and display a professional image in dealing with them. Ability to act as a liaison between employees and management. Knowledge of computer and general office equipment.

Direct Supervisor:

Chief Executive Officer

PART II: CODE OF CONDUCT

Function Explanation

Honesty - We will do the right thing at all times, even if it is difficult, maintaining strong, ethical practices. We protect the confidentiality of others, including patients, staff and the facility as a whole. We will take responsibility for our actions.

Expertise - We will demonstrate superior judgment, training and skill, at all times, demonstrating professionalism while doing so. We will perform all aspects of our job to the best of our ability, utilizing all resources and tools available.

Approachability - We will be non-judgmental, friendly, and open and willing to listen to everyone; we come into contact with while performing our duties. We are humble and learn from others.

Respect - We will be understanding and sensitive to others’ feelings; caring and responding in a manner that sets them at ease, keeping the situation in perspective without minimizing others’ feelings or reactions. We will listen to others with full attention in a sincere, civil fashion, being careful not to be judgmental of the speaker. We maintain composure when facing conflict and avoid jumping to conclusions and defaming another’s name.

Teamwork - We willingly work together with a common approach, trusting and supporting members of our organization, using our skills and resources, sharing information to achieve a common aim.

PART III: ESSENTIAL FUNCTIONS

Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job, along with the corresponding performance standards.

Supervision  

• Direct supervision of all clinic staff, including clinical, administrative, and support personnel

* Responsible for recruitment, hiring, onboarding, performance management, and staff development

* Oversee daily staffing, workflow coordination, and coverage adjustments as needed

Working Relationships

Lead the day-to-day operations of the Rural Health Clinic, ensuring efficient workflows and a professional, patient-centered atmosphere

Develop and implement operational and business strategies that achieve clinic performance goals and support organizational growth

Serve as the liaison between providers, patients, families, staff, and senior leadership to ensure seamless communication and service delivery

Oversee recruitment, hiring, orientation, and retention of qualified clinical and support staff

• Conduct annual and as-needed employee performance evaluations; implement performance improvement plans (PIPs) and corrective action when necessary.  

Facilitate continuous quality improvement initiatives, patient satisfaction programs, and risk management practices

Participate actively in organizational committees, including QA, infection control, and operational leadership meetings

Develop and maintain clinic policies, workflows, and protocols to improve operational efficiency and patient safety

Address patient concerns and service recovery issues promptly and professionally

Collaborate with Human Resources, Business Office, HIM, and Compliance departments to maintain operational alignment and address cross-department needs

Engage with local community organizations, health partners, and outreach programs to expand access to care and promote public health initiatives

Provide leadership in emergency preparedness, infection control, and safety initiatives

Legal/Regulatory Agencies  

• Ensure compliance with CMS, HRSA, state, and federal regulations as well as organizational policies and procedures  
• Effectively works with entity members to determine appropriate actions to be taken to meet compliance on new or revised standards.  

Strategic Focus

• Must focus work closely within the department and facility to accomplish WRH strategic priorities. 
• Must be active in strategic planning within the department and facility to stay up to speed with current trends in healthcare. 
• Demonstrates vision and creativity when participating in strategic and long range planning of WRH. 
• Manage the RHC operating budget, monitor financial performance, and maintain expense controls

PART IV: COMPLIANCE

• Must comply with the Corporate Compliance Policy and all laws, rules, regulations and standards of conduct relating to the position. 
• The employee has a duty to report any suspected violations of the law or the standards of conduct to the Human Resource Manager or the Chief Executive Officer.
• Conduct and ensure the timely completion of the annual Rural Health Clinic operational review, evaluating clinic performance, compliance, and quality measures to support continuous improvement and organizational alignment.

PART V: PHYSICAL AND MENTAL REQUIREMENTS

General Activity  

• In a regular workday, employee may:

Sit 1-5 Hours at a time; up to 5 Hours during the day

Stand 1-2 Hours at a time; up to 1-8 Hours during the day

Walk 1 Hours at a time; up to 2 Hours during the day

Motion  

• Employee is required: (In terms of a regular workday, "Occasionally" equals 1% to 33%, "Frequently" 34% to 66%, "Continuously", greater than 67%.)

Bend/Stoop Frequently Kneel, Duration 30 sec Occasionally

Squat Occasionally Balance Occasionally

Crawl, Distance Not at all Twist Occasionally

Climb, Height Not at all Keyboarding/Moussing Frequently

Reach above shoulder level Occasionally  

Physical Demand

Employee’s job requires he/she carry and lift loads from the floor, from 12 inches from the floor, to shoulder height and overhead. Employee’s job requires a pushing/pulling force to move a load (not the weight of the load).

Physical Demand Classification: Carrying/lifting weight and pushing/pulling force:

• Sedentary Occasionally 20 lbs. 
•    Frequently Negligible
•    Constantly Negligible

Sensory Requirements:

•  Yes/No Explanation (if Yes)

Speech - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Yes Must be able to direct groups of employees, give directions, and provide information quickly and thoroughly.

Vision (VDT) - Are there specific vision requirements for the job? Yes Must be able to read procedures, policies, etc., and observe the performance of employees.

Hearing - Ability to receive detailed information through oral communications, and to make fine discriminations in sound; i.e., using a telephone. Yes Must be able to listen to others in order to communicate effectively.

Environmental Factors

• Yes/No Explanation (if Yes)

Working on unprotected heights No      

Being around moving machinery No      

Exposure to marked changes in temperature and humidity No      

Driving automotive equipment No      

Wearing personal protective equipment No 

Exposure to atmospheric conditions (i.e. fumes, dust, odors, mists, gases, or poor ventilation) No      

Exposure to extreme noise or vibration No      

Exposure to blood, body fluids and waste No      

Exposure to radiation No      

Exposure to other hazards (i.e. mechanical, electrical, burns, or explosives) No      

Emotional/Psychological Factors

• Yes/No Explanation (if Yes)

Stress: Exposed to stressful situations Yes Works in a fast-paced, complex, rapidly changing environment.

Concentration: Must be able to concentrate on work tasks amidst distractions. Yes Experiences multiple interruptions in work and must be able to refocus on priority tasks quickly.

Must exert self-control. Yes Serves as a role model for others. Actions and words have a direct impact on the employees.

PART VI: JOB RELATIONSHIPS

Supervises 

0 No supervisory responsibilities

1 Supervisory responsibility

# Direct Reports:       

# Indirect Reports:       

Age of Patient Populations Served 

0 Neonates: 1-30 days

0 Infant: 30 days - 1 yr

0 Children: 1- 12 yrs 

0 Adolescents: 13- 18 yrs

0 Adults: 19- 70 yrs

0 Geriatrics: 70+ yrs

1 All

0 Not applicable

Internal Contacts 

1 Patients

1 Providers: (i.e. Physicians, Therapists, Social Workers)

1 Staff: (i.e. clinical and administrative support staff)

1 Volunteers

0 Others:       

External Contacts 

1 Patients

1 Families/Significant Others

1 Providers

1 Vendors

1 Community and Health Agencies

1 Regulatory agencies

1 Other: Job Applicants