Job Summary:

The Clinic Administrator plays a key role in bringing our mission to life by shining a light on our

scheduling and administrative opportunities to improve our clinical outcomes and enhance our business

performance.

Duties/Responsibilities:

• Communicates sometimes difficult information to families and coworkers directly, always with kindness and professionalism


• Creates the future schedule for multiple business units, using Central Reach, PowerBI and Excel to increase our client prescription fulfillment, behavior technician availability utilization, and future scheduled hours


• Provides recommendations for client and technician pipeline with insights from future scheduling


• Uses weekly meetings with Clinical Directors to go over scheduling needs and recommendations


• Communicates with client families and employees for long-term scheduling needs as well as day-of/short notice appointment changes


• Monitors phone lines and Teams channels from 7:00am-4:00pm each day in order to manage same day call-ins for clients and behavior technicians, utilizing our standardized scheduling tools and call-in process (finding coverage for clients and/or substitute sessions for behavior technicians)


• Assists with Central Reach appointment maintenance by adjusting appointments as needed and monitoring and actioning unconverted appointments


• Collaborates with Clinical Directors and the compliance team to ensure that all compliance requirements are met


• Provide administrative and scheduling support to assigned business unit(s)


• Other administrative duties as assigned

 Knowledge, Skills & Abilities: 

• Strong analytical, multi-tasking, and scheduling skills


• Ability to manage relationships with a wide range of stakeholders, through verbal and written communication


• Team player attitude


• Ability to adapt well to change


• Strong preference for ability to work in assigned business unit(s), daily


• Must be able to manage multiple projects across multiple markets at any given time


• Solid understanding of web metrics and digital analytics, with the ability to generate, analyze and interpret data 


• Strong time management skills


• Excellent verbal and written communication skills


• Excellent oral and written communication skills


• Must demonstrate strong organizational skills, be detail oriented, and demonstrate an ability to maintain confidential records, prepare reports, and reliably develop timely correspondence related to work according to agency standards


• Must have the ability to work independently


• Able to work irregular hours when necessary to include some weekends

 Education and Experience: 

• Experience working in a fast-paced environment


• Must possess a minimum of a high school diploma; Bachelor's Degree in a business-related field is preferred


• 1 year of administrative experience, ABA experience preferred with a knowledge of CentralReach


• Intermediate Microsoft Excel Experience

Physical Requirements: 

• Remain in a stationary position: less than 1/3


• Traverse or move around work location: less than 1/3


• Operate or use department specific equipment: none


• Ascend/Descend equipment or ladder: none


• Constantly position self to accomplish the Essential Functions of the role: none


• Receive and communicate information and ideas for understanding: more than 2/3


• Transport, position, and/or exert force: none

 The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

 Acorn Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.