Clinic Business Office Site Supervisor| Revenue Cycle Operations

The Staff Pad has
partnered with a leading healthcare organization in Manchester, TN, to
recruit an experienced Clinic Billing Office Site Supervisor .

This on-site leadership
role is responsible for the day-to-day supervision of Clinic Business Office
staff and revenue cycle operations. Reporting directly to the Clinic Business
Office Director, the Site Supervisor ensures billing, collections, and follow-up
activities are completed in accordance with established service level
agreements (SLAs), productivity standards, and quality benchmarks.

What You’ll Do

The Site Supervisor
serves as the primary operational leader for the on-site billing team,
overseeing staff performance, work quality, process improvement initiatives,
and system optimization while supporting compliance with payer requirements and
organizational policies.

Daily Staff Supervision
& Work Queue Management

• Supervise Clinic Business Office
  staff and daily revenue cycle operations
  
• Manage work queues, staffing, and
  workloads to achieve productivity and SLA goals
  
• Monitor workflow and account
  performance, resolving barriers and escalating at-risk accounts
  
• Provide on-floor leadership and
  coordinate staffing and coverage with the Clinic Business Office Director
  
• Lead team communication on
  priorities, payer updates, and performance expectations
  

SLA Compliance

• Maintain knowledge of assigned work
  queue SLAs, timelines, and documentation requirements
  
• Track staff SLA performance and
  address compliance gaps
  
• Escalate accounts approaching
  timely filing or appeal deadlines to prevent revenue loss
  
• Report SLA performance, trends, and
  missed benchmarks to the Clinic Business Office Director
  
• Support the development and
  revision of SLAs based on payer, operational, or system changes
  

Quality Review &
Specialist Work Audits

• Conduct quality reviews and account
  audits to ensure documentation, coding, adjustment, and payer compliance
  
• Identify quality trends, recommend
  corrective actions, and collaborate with HIM/Coding to resolve systemic
  issues
  
• Provide quality coaching, document
  performance feedback, and reinforce compliance with quality standards
  

Process Improvement
& System Optimization

• Evaluate billing workflows and
  denial trends to identify process improvement opportunities
  
• Collaborate on system enhancements,
  including eCW, claim scrubber, and clearinghouse workflows
  
• Document process changes, support
  payer performance reviews, and optimize system utilization
  

Performance Management
& Disciplinary Escalation

• Monitor staff productivity,
  quality, and performance against established standards while maintaining
  performance records
  
• Provide coaching and documented
  feedback to improve performance and support employee development
  
• Conduct performance evaluations and
  recognize high performance
  
• Initiate and document disciplinary
  actions in partnership with HR and leadership
  

Staff Training,
Onboarding & Development

• Lead onboarding and training for
  new staff while identifying individual and team development needs through
  performance and quality reviews
  
• Develop training programs, maintain
  training materials and SOPs, and serve as the primary resource for payer,
  billing, and system questions
  

Reporting,
Communication & Director Support

• Prepare operational reports on
  productivity, SLA performance, quality, and audit metrics
  
• Serve as the primary liaison
  between the on-site billing team and the Clinic Business Office Director,
  communicating operational, staffing, payer, and system issues
  
• Participate in leadership meetings,
  payer calls, and cross-functional initiatives
  
• Support special projects, audits,
  and other assigned initiatives
  

Additional Responsibilities

• Occasional Travel to clinical or
  administrative locations
  
• Maintain professionalism during conflict
  resolution, performance discussions payer escalations
  
• Maintain confidentiality per HIPAA,
  billing regulations and organizational policies
  
• Maintain ethical billing practices and accurate
  documentation per billing standards
  

What We Are Looking For

This role requires
strong leadership skills and expertise in clinic revenue cycle operations,
eClinicalWorks (eCW), Waystar, and healthcare billing best practices.

• Associate's or Bachelor's degree in
  Healthcare Administration, Business Administration, Health Information
  Management, or related field preferred; equivalent experience accepted
  
• Revenue cycle certification (CRCR,
  RH-CBS, CPB, or equivalent) preferred
  

Required Experience

• 3–5 years of healthcare revenue
  cycle experience, preferably in clinic or physician practice billing
  
• Supervisory experience leading
  billing or collections staff
  
• Proficiency with eClinicalWorks
  (eCW) or comparable EMR/practice management system
  
• Experience with Waystar or a
  similar clearinghouse platform
  
• Knowledge of 835 ERA/EOB remittance
  processing, including CARC and RARC codes
  
• Experience with CMS-1500 billing,
  CPT, ICD-10-CM, modifiers, and Place of Service coding
  
• Experience managing work queues,
  productivity standards, and SLAs
  

Preferred Experience

• Rural Health Clinic (RHC) billing
  and encounter-based reimbursement (AIR)
  
• Familiarity with TennCare MCO
  billing requirements
  
• Experience with denial management,
  appeals, and payer escalations
  
• Process improvement or revenue
  cycle optimization experience
  
• Experience with Salesforce or
  similar workflow/ticketing systems
  

What You Can Expect

Exceptional patient care starts with a team that
feels valued, supported, and empowered - backed by comprehensive compensation
and benefits every step of the way

Benefits

• Medical, Rx, Dental, Vision, Life
  & AD&D Insurance
  
• Retirement Plans
  
• PTO, Leave of Absence
  
• Maternity/Disability Leave
  
• Flexible Spending Account
  

If you're a collaborative leader with a passion for
healthcare revenue cycle operations and developing high-performing teams, we'd
love to hear from you. This is an opportunity to make a meaningful impact by
driving operational excellence, supporting staff development, and helping
deliver exceptional financial outcomes for patients and the organization.