Clinic Coordinator

Description

The Clinic Coordinator is a clinical leader responsible for supervising and supporting the daily activities of clinic team members, ensuring the delivery of high-quality, patient-centered care. This role supports workflow optimization, staff development, and coordination of clinical services while fostering a collaborative team environment. The Clinic Coordinator acts as a bridge between clinic team members and clinic leadership to maintain continuity, compliance, and operational excellence.

Essential Duties and Responsibilities

Supervision/Coordination

• Supervise clinical team members, including CASs, CNAs, CMAs, LPNs, RNs, Monitor Techs, and Scribes.
• Create weekly clinic team schedules – ensures adequate late-night staffing coverage.
• Manage and approve employee PTO requests and monitor employee timekeeping through Paylocity.
• Coordinate daily staffing needs and make coverage decisions based on clinical volumes and team member availability.
• Evaluate the performance of team members and conduct personnel counseling as necessary.
• Coordinates and administers internal team member vaccinations as required by company policy and state regulations; Submits appropriate documentation to Human Resources and Valley Health.
• Create monthly clinical huddle agendas in collaboration with department leaders – leads monthly clinical huddles and meetings focused on teamwork, goals, and continuous improvement.
• Participate in interviewing, onboarding, orientation, and mentoring of newly hired clinical team members.

Patient Experience

• Create a patient-first culture by promoting outstanding customer service at all levels of clinical staff.
• Ensure the clinical intake process includes accurate collection and documentation of VH quality data by the clinical team for every patient.

Strategy, Vision, and Team Cohesion

• Conduct annual performance evaluations and job responsibility competency sign-offs for clinical team members.
• Foster collaborative communication with physicians and support a team-based approach to achieve practice success.
• Act as a strategic thinker; regularly evaluates clinic processes, proposes new initiatives, and oversees their successful implementation.
• Collaborate with the Clinic Director to support new program implementation, clinical audits, and process updates.
• Lead efforts to identify and implement strategies that improve employee morale, accountability, and individual engagement.

Clinical Knowledge, Compliance, and Training

• Conduct and monitor monthly prescription drug report.
• Serve as an Epic super user and provide EMR training and support to staff.
• Ensure all clinical protocols and documentation standards are met and maintained.
• Act as liaison for interdepartmental communication and clinical coordination.
• Identify clinical knowledge or performance gaps and collaborate with the Clinic Director to create and implement appropriate training programs.
• Serve as a certified BLS instructor (or obtain certification within six months of hire) and assist with the facilitation of BLS certification classes for internal team members.

Benefits

At Winchester Cardiology and Vascular Medicine, we value our employees and offer a comprehensive benefits package designed to support your well-being, work-life balance, and financial future. Our benefits include:

• Affordable Health Coverage – Choose from medical, dental, and vision insurance plans with low premiums. We also offer medical insurance options at no cost to the employee.
• Generous Paid Time Off (PTO) – Accrue 3+ weeks of PTO per year.
• Paid Holidays & Extra Time Off – Receive 7 paid holidays and 2 additional half-days.
• 401(k) Retirement Plan – Receive an annual 3% employer contribution to your 401(k), regardless of whether you contribute.
• Exclusive Employee Perks Program – Access savings on thousands of items, including concert tickets, amusement parks, travel, retail discounts, and more!
• Supplemental Health Coverage – Additional coverage options are available to customize your benefits package and provide extra financial protection.

Qualifications

• Associate's or Bachelor’s degree in Nursing or related field required.
• Active RN license in Virginia required.
• Minimum of three (3) years of clinical experience in a healthcare or ambulatory clinic setting.
• ACLS and BLS Certified.
• Experience with employee training, policy and procedure development, and business process improvement required.
• Experience with template building and scheduling processes required.
• Previous experience in a supervisory or leadership role preferred.
• Strong leadership, organizational, and communication skills.
• Strong knowledge of Microsoft Office Suite, office equipment, EMR systems (EPIC preferred), and scheduling tools.
• Comfortable with the use of EKG equipment and interpretation, sphygmomanometer, and other basic clinical assessment tools.
• Ability to lift and carry up to 50 pounds.

All employees of Winchester Cardiology and Vascular Medicine P.C. are required to comply with company protocols regarding COVID-19 and other infectious diseases. This includes adherence to vaccination policies, safety measures, and any additional health protocols established to protect the well-being of patients, staff, and the community.

At Winchester Cardiology, we are committed to maintaining a diverse and inclusive workplace where all employees are treated with respect. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. In line with this commitment, we provide reasonable accommodations for individuals with disabilities to ensure equal opportunity in the application and interview process. Please contact us at [email protected] to request an accommodation.