Clinic Lead

The Clinic Lead Coordinator plays a vital role in supporting clinic operations and ensuring exceptional patient care by overseeing day-to-day functions under the guidance of the Territory Manager and Territory Director. This position is responsible for building and managing clinical and clerical schedules, coordinating onboarding and training for new hires, and maintaining optimal clinic flow and staffing to meet patient volume expectations.

• Assists the Area Manager in marketing initiatives.
• Builds monthly schedule for clinical and clerical employees ensuring adequate staffing ratios for patient volume expectations. 
• Coordinates with territory manager and onboarding to ensure new hires are onboarded accordingly. 
• Ensures new hire training schedule is explained, initiated, and completed within the required timeframe. 
• Oversees the clinical flow and directs clinic assignments and duties with staff members to ensure patient flow is optimized.
• Completes quarterly & weekly inventories. 
• Ensures that deposits are taken to the bank in compliance with company policy and procedure.
• Professionally handles patient complaints as they occur and aids in reporting to territory manager. 
• Conducts ordering with a focus on maintaining established budgets and ensuring financial goals are being met.
• Oversees the completion of all laboratory logs and ensures the team is accurately filling out the requested data. Assists with lab corrective action and training as opportunities arise.
• Gain competency with both Clinical & PSS role to help with providing coverage, providing guidance, and helping to improve the patient input & patient care process.
• Works a minimum of 24 hours per week on scheduled shifts in either clinical or clerical capacity.
• Participates in coaching & corrective action plans including disciplinary with the territory manager and director. 
• Coordinates strategic initiatives with the guidance of the territory manager & territory director.
• Routinely participates in discussions with leadership on clinic initiatives.
• Ensures clinic staffing is adequate for operations. This includes managing staff call ins and facilitating coverage if needed.
• 12 hours of admin time scheduled to complete duties outlined above. 

Qualifications:

Education:

• Associate's or Bachelor's degree or relative license - CCMA, LVN, NCT

Experience: 

• Prior experience in a healthcare setting, preferably in a leadership role.

Skills:

• Strong clinical and operational knowledge of urgent care services.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team effectively.
• Detail-oriented with strong problem-solving abilities.
• Knowledge of healthcare regulations and compliance standards.
• Proficiency in electronic health records (EHR) and basic office software.
• Must possess a valid driver’s license.

Working Conditions:

• May be exposed to/occasionally exposed to patient elements.
• Subject to varying and unpredictable situations and interruptions.
• Occasionally subjected to irregular hours.
• Occasional pressure due to a fast-paced environment.
• The position may require lifting, carrying, or pushing equipment or patients.

Physical Requirements:

• Must be able to see with corrective eyewear.
• Must be able to hear clearly with assistance.
• May be exposed to infectious and contagious diseases.
• May be in contact with patients under a wide variety of circumstances.
• Able to handle emergency or crisis situations.
• Will be required to wear protective equipment as necessary.
• Ability to escort or transport patient by wheelchair or stretcher
• Frequently: Sitting, walking, standing.
• Occasionally: Bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, traveling.
• Ability to lift 15-20 pounds