Clinic Lead

POSITION TITLE: Clinics Lead

DEPARTMENT: Clinics

EMPLOYEE REPORTS TO: Clinics Manager

SUPERVISES: Clinic

FLSA STATUS: Non-Exempt

EMPLOYMENT STATUS: Full-time

JOB DESCRIPTION

JOB TITLE: Clinics Lead REPORTS TO: Clinic Manager 

DEPARTMENT: Clinics STATUS: Non-Exempt

JOB SUMMARY:

The Rural Health Clinic (RHC) Lead plays a crucial role in overseeing the daily operations and administration of the clinic, ensuring efficient delivery of healthcare services in accordance with regulatory requirements. This position requires strong leadership skills, clinical knowledge, and administrative expertise to support the clinic’s mission of providing high-quality care to rural communities. 

QUALIFICATIONS:

High school graduate or equivalent. Six months to one year of related experience and/or training; or equivalent combination of education and experience. Ability to read and interpret documents such as safety rules, policy and procedure manuals, etc. Ability to read and write English. Ability to speak effectively before groups of customers or employees of organization and have excellent customer service skills. Utilizes a wide variety of computer systems effectively. Familiarity with telephone and personal computers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Clinical Oversight:
• Provide leadership and support to clinical staff, including physicians, nurse practitioners, and medical assistants.
• Ensure adherence to clinical protocols, guidelines, and best practices to maintain high standards of patient care.
• Monitor patient flow and clinic operations to optimize efficiency and patient satisfaction.
• Administrative Management:
• Oversee administrative functions such as scheduling, billing, and medical records management.
• Implement and enforce policies and procedures to ensure compliance with healthcare regulations (e.g., HIPAA, Medicare guidelines).
• Collaborate with the billing department to maximize reimbursement and ensure accurate coding and billing practices.
• Staff Development and Training:
• Recruit, train, and mentor clinical and administrative staff.
• Conduct regular performance evaluations and provide feedback to support staff professional development.
• Foster a positive work environment that encourages teamwork, open communication, and continuous learning.
• Quality Improvement and Patient Safety:
• Lead quality improvement initiatives to enhance clinical outcomes and patient safety.
• Monitor and analyze clinical data to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with infection control protocols and other patient safety standards.
• Community Engagement and Outreach:
• Serve as a liaison between the clinic and the community, promoting healthcare services and addressing community health needs.
• Develop and maintain relationships with local stakeholders, including patients, community organizations, and healthcare partners.

Qualifications:

• Medical Assistant with at least 1 year of experience as a lead or Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field.
• Strong understanding of healthcare regulations, reimbursement systems, and quality improvement principles.
• Excellent interpersonal, communication, and organizational skills.
• Proven ability to lead and motivate a diverse team in a dynamic healthcare environment.
• Proficiency in electronic health records (EHR) systems and healthcare management software.

Additional Requirements:

• Ability to work flexible hours as needed to accommodate clinic operations.
• Commitment to maintaining confidentiality and professionalism in all aspects of job performance.
• Willingness to participate in continuing education and professional development activities.

Salary and Benefits:

• Salary range and benefits package will be commensurate with qualifications and experience.

DEMANDS AND CHARACTERISTICS OF WORK, EQUIPMENT USAGE, AND WORK ENVIRONMENT

• Percentage Of Work Time (1-33%, 34-66%, 67-100%)
• Standing/Walking: 67-100%
• Sitting: 1-33%
• Twisting: 34-66%
• Lifting/Carrying: 34-66%
• Pushing/Pulling: 34-66%
• Climbing (Ascending/descending): 1-33%
• Bending/Stooping: 34-66%
• Using arm muscles frequently or for extended periods: 67-100%
• Using leg muscles frequently or for extended periods: 67-100%
• Using back muscles frequently or for extended periods: 67-100%

Lifting Requirements - Individuals in patient care positions are required to lift a patient with or without assistance.

• 2-10 Pounds: 34-66%
• 11-20 Pounds: 34-66%
• 21-30 Pounds: 34-66%
• 31-40 Pounds: 1-33%
• 41-50 Pounds: 1-33%
• 51 Pounds or More: 1-33%

Working Environment

• Working in hot, cold, wet surroundings: 34-66%
• Working outdoors: 1-33%
• Working with or near chemicals: 34-66%
• Working near radiation sources: 1-33%
• Potential exposure to communicable diseases: 1-33%
• Working with hazardous waste materials: 1-33%
• Utilizing essential upgraded or adaptive equipment as industry standards require: 1-33%
• Using hand tools: 1-33%
• Potential for cuts and bruises: 1-33%

Exchange of Ideas

• Ability to express or exchange ideas: 67-100%
• Ability to understand communication of others with or without adaptive devices: 67-100%
• Ability to perform secondary math: 67-100%
• Ability to read at a secondary level: 67-100%

Corporate Compliance:

• Conduct hospital business in an ethical and lawful manner and is willing to report any knowledge of real or potential fraud or abuse according to the CRMC Code of Conduct.