Clinic Lead - IHC

Description

Job Purpose: The Clinic Lead is a hands-on leader focused on delivering exceptional patient care, keeping clinic workflows running smoothly, and ensuring all protocols are followed with excellence. In this role, you’ll mentor and support clinic staff, helping them succeed while fostering a positive and team-oriented environment. You’ll also serve as a key resource for resolving patient concerns, stepping in with professionalism and care before matters escalate to the Clinic Manager. The Clinic Lead plays a flexible role by providing coverage for both Patient Engagement Specialist II and Medical Assistant duties, while also supporting essential administrative functions within the clinic.

This is a non-exempt position reporting to the Clinic Manager.

What You Will Do:

• As a Clinic Lead, you’ll wear multiple hats—medical assistant, patient engagement specialist, mentor, and operations support—while playing a hands-on role in creating an outstanding patient experience. You’ll lead by example—coaching and supporting front- and back-office teams, streamlining daily workflows, and jumping in wherever needed.
• Welcome and room patients, capture vitals, perform clinical tasks, and assist providers with procedures.
• Coordinate appointments, collect payments, manage documentation, and support patient needs like transportation or interpreter services.
• Respond to patient inquiries, manage faxes, assist with refills, and keep exam rooms well-stocked and ready.
• Guide and train operations staff, monitor performance, and ensure adherence to infection control and standard procedures.
• Support clinic leadership by resolving patient concerns, ensuring quality standards, and maintaining smooth day-to-day operations.
• Other duties assigned.

What We Need From You:

• Certifications: Certified Medical Assistant (MA) or Licensed Practical Nurse (LPN)-Highly Preferred; current CPR/First Aid certification and a valid Arizona Fingerprint Clearance Card.

• Education: Completion of an accredited LPN program or a CAAHEP-accredited MA program (or equivalent experience).
• Experience: Minimum of 1 year as an MA or LPN; 6+ months in a healthcare leadership or team support role preferred. Must be comfortable working in a pediatric-inclusive setting and across multiple specialties.
• Age Requirement: Must be at least 21 years old to support psychiatric patients.
• Communication & Interpersonal Strengths: Strong verbal and written communication skills with a focus on professionalism, patient engagement, and conflict resolution; brings reliability, adaptability, a solutions-oriented mindset, the ability to manage multiple priorities independently, and a positive, team-focused attitude committed to continuous growth.
• Technical Proficiency: Comfortable using EMRs, billing platforms, Microsoft Office (Outlook, Word, Excel), and standard clinic equipment (e.g., stethoscopes, thermometers, glucose monitors).

Your Work Schedule and Environment:

• Full-time onsite role with consistent hours: Monday–Friday, 6:45 AM to 3:45 PM
• Rare travel may be required for training or clinical support
• Physically active role—must be able to sit, stand, bend, and lift up to 50 lbs. as needed
• Exposure to clinical materials and bodily fluids; strict adherence to safety and infection control protocols required.

Perks of Being Part of Denova:

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Secure your future with both long and short-term disability options
• Protect your family with life insurance coverage
• Enjoy holiday pay, PTO, and life insurance benefits.
• Protect your future with long and short-term disability options.
• We offer an employee wellness program and fantastic discounts for all Denova team members.
• And there's so much more waiting for you!

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.

We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.