Clinic Manager

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  Drive Excellence and Leadership:

  
  
  
  
  • Lead the clinic with integrity, humility, empathy, and optimism.
  
  
  • Promote a culture of trust, collaboration, and partnership among the team.
  
  
  • Build strong relationships with patients and their families, coaching team members to do the same.
  
  
  • Model Woven Care’s core values
  
  
  • Communicate effectively, starting with the 'why' and aligning with the broader organizational vision.
  
  
  
  


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  Clinical and Operational Excellence:

  
  
  
  
  • Demonstrate exceptional understanding of all clinic processes, procedures, and services.
  
  
  • Maintain focus on key metrics (billed hours, retention, eNPS, cNPS), holding the team accountable for driving results and removing barriers to success.
  
  
  • Managing and supporting therapists building caseloads effectively and efficiently
  
  
  • Manage and support patient coordinators to maintain a robust waitlist, maximizing access to clinical care.
  
  
  • Oversee timecards and PTO requests for all Physical Health team members.
  
  
  
  


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  Team Development and Support:

  
  
  
  
  • Coach and develop the clinic’s Physical Health team, providing clear performance expectations and conducting performance reviews.
  
  
  • Celebrate team and individual successes, sharing significant events with the Marketing Lead for social media when appropriate.
  
  
  • Support the team with empathy while maintaining high expectations, understanding individual goals, and ensuring meaningful work.
  
  
  
  


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  Performance Management:

  
  
  
  
  • Measure and report on the clinic’s overall metrics and productivity, working directly with therapists and patient coordinators to reach monthly productivity expectations.
  
  
  • Complete and maintain written documentation of performance management efforts using provided forms, and promptly send to HR.
  
  
  • Handle staff performance deficits related to competencies/skills in collaboration with Department Heads and Lead Therapists.
  
  
  • Complete Quarterly Reviews for all staff, sending them to HR for employee files.
  
  
  • Administer appropriate pay raises with the support of the Regional Manager/Department Heads as clinicians advance levels.
  
  
  • Work with HR and Department Heads to determine staffing needs.
  
  
  
  


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  Administrative Duties:

  
  
  
  
  • Lead daily huddles
  
  
  • Manage the monthly budget, ensuring fairness in department requests and operational expenses.
  
  
  • Coordinate with Finance & Facilities using the maintenance ticket request system for items outside the budget, service requests/repairs, and new hire setup.
  
  
  • Communicate with administrative departments to implement necessary changes and follow up with therapists when needed.
  
  
  • Engage in problem-solving to promptly handle issues, using professional judgment to escalate when necessary.
  
  
  • Be familiar with the clinic handbook to accurately communicate and enforce policies and procedures.
  
  
  
  


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  Patient and Employee Satisfaction:

  
  
  
  
  • Model excellence in patient care, achieving personal productivity goals.
  
  
  • Build excellent relationships with the families we serve and ensure front-facing customer service excellence.
  
  
  • Foster an environment of respect, recognition, autonomy, personal growth, and meaningful work.
  
  
  
  


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  Accountability and Goal Setting:

  
  
  
  
  • Model excellence in patient care, achieving personal productivity goals.
  
  
  • Build excellent relationships with the families we serve and ensure front-facing customer service excellence.
  
  
  • Foster an environment of respect, recognition, autonomy, personal growth, and meaningful work.
  
  
  
  


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  Accountability and Goal Setting:

  
  
  
  
  • Meet and exceed the clinic’s goals for retention and billed hours.
  
  
  • Maintain all necessary documentation related to performance management.
  
  
  • Ensure achievement of PC-specific KPIs and goals through partnership with the PC.
  
  
  
  


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  Core Traits and Competencies:

  
  
  
  
  • Exhibit autonomy, a growth mindset, and a strong desire to achieve positive change aligned with the company vision and strategic goals.
  
  
  • Demonstrate strong leadership, integrity, emotional intelligence (EQ), and optimism.
  
  
  • Possesses excellent organization, time management, communication, and interpersonal skills.
  
  
  • Provide exceptional customer service and patient care skills.
  
  
  
  

Compensation:

• Salary/Exempt


• $75,000-105,000/year (discipline- and experience-dependent)


• Performance-based bonus


• Extra bonus opportunities for ramping up new caseloads.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Minimum of 3 years of clinical experience (Speech, Occupational, Physical or ABA therapy)


• Operates from a growth mindset


• Strong self-awareness tendencies


• Clear and effective communicator


• Lives out the Woven Care Core Values and Mission Statement in everyday interactions

Location:

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  •    6436 Hwy 85 - 87, Fountain, Colorado 80817, Suite U

  
  

Physical Requirements:

• Kneeling and/or sitting on the ground


• Performing squatting maneuvers


• Transitioning between standing and floor-level positions


• Engaging in bending or stooping motions


• Lifting up to 50lbs


• Executing lateral and backward pivots or shuffles


• Running distances up to 100ft