Clinic Manager

Job Title: Clinic Manager

FLSA Classification: Exempt

POSITION SUMMARY

Leadership of clinical staff and operations. Responsible for driving clinic growth, quality care, staff performance, patient satisfaction, compliance, and physician relations. 

SUCCESS METRICS / EXPECTATIONS

1. Net Promoter Score (Clinic Total)
2. % Arrival (Clinic Total)
3. Visits Per New Patient (Clinic Total)
4. Visits Per Clinical Hour (Clinic Total)
5. Procedures Per Visit (Clinic Total)
6. Procedures Per Clinical Hour (Clinic Total)
7. Total Visits as a % of Budget 
8. Number of Google Reviews (Clinic Total)
9. Annual Staff Retention 
10. Q12 Staff Assessment 

ORGANIZATIONAL VALUES

Personal Growth

• Intentional effort to improve personal habits, behaviors, actions, and reactions. Examples include completing an advanced certification, provide an in-service for staff, launch a niche program, or develop a referral relationship. 

Accountability

• Takes accountability for actions and results. Follows through on actions without being reminded. Takes ownership for key performance indicators and is accountable for improvement. 

Leadership & Teamwork

• Leads by example regardless of position. Actively works to eliminate barriers to achieve company goals. Proactively assists in the development of the team. Provides solutions rather than criticism.  

Professional Promotion 

• Actively promotes Physical Therapy and the organization through involvement in community events, company outreach events, and building referral relations. 

POSITION RESPONSIBILITIES – ESSENTIAL: LEADERSHIP

This list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by position.

1. Leads clinic to create excellent patient experience, excellent staff experience, and profitable business.
2. Drives Success Metrics through leadership of clinic and support staff. 
3. Responsible for day-to-day operations of clinic (schedules, PTO mgmt., staff performance, etc.)
4. Ensure staff provides quality care, customer service, and exceed patient expectations. 
5. Ensure annual staff goals align with clinic goals. 
6. Maintain and expand key physician relations. 
7. Provide positive and constructive performance feedback to staff. 
8. Complete weekly CD checklist tasks. 

POSITION RESPONSIBILITIES - ESSENTIAL: TREATMENT

This list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by position.

1. Performs clinic care and physical therapist duties in accordance with the needs of the clinic and patients. 
2. Promotes and has knowledge of and utilizes appropriate patient care protocol relating to the physical, cognitive, neurological, psychosocial, and functional needs of ANR’s patient population.
3. Establishes physical therapy interventions based upon the evaluation and examination, physician orders, and patient’s goals for therapy.
4. Competently performs appropriate physical therapy techniques and procedures.
5. Provides for continuity of patient care through written and verbal communication with other health care professionals. Makes recommendations for needed patient care equipment prior to patient discharge and assists with acquisition of same as appropriate.
6. Documents findings, patient progress, and all procedures performed within established time frames.
7. Submits all patient billing at the end of each day.
8. Instructs patients/family members in home programs.
9. Demonstrates effective time management.
10. Complies with quality improvement standards.

ESSENTIAL SKILLS AND EXPERIENCE

• Graduation from an approved school of physical therapy
• Current physical therapy license in Arizona
• Current CPR certification
• 3+ years of clinical experience 

BENEFICIAL SKILLS AND EXPERIENCE

• Knowledge and skills necessary to provide patient care which is age specific/appropriate for patients served
• Basic computer knowledge
• Appropriate interpersonal skills to enable positive interactions with patients/families, and other health care professionals
• >1 year of leadership experience in prior organization.