Clinic Manager

At Complete Health Partners, every patient and staff interaction makes a difference in cultivating a positive workplace. We are a State-of-the-Art Multi-specialty clinic at Multiple Locations across Middle Tennessee driven to revolutionize the quality, efficiency, and delivery of patient care through the best people leveraging the best technology. We are unified under one mission Patient First.

As a manager you will continue providing care for patients while expanding your roles and responsibilities, which directly support the clinic Operations Director and day-to-day operations. This is a 40 hour per week position that will have limited OT and can have additional responsibilities as needed.  

Responsibilities: 

• All duties outlined within the CHP medical assistant job description 
• Verifies the daily open/close procedures are completed  
• Confirms any deliveries match accompanying packing slips, notes discrepancies and submits documents   
• Follows up on daily voicemails, providing resolution or escalates as needed  
• Support and supplement the front office operations as needed 
• Conducts weekly facility walk-throughs annotating deficiencies in cleanliness, repairs, and cold chain storage 
• Conducts monthly safety walk-throughs annotating deficiencies related to signage, fire, AED, exit signs and alarm system 
• Assist with staff training (MA & FD PQR) 
• Assist with supply chain by taking lead in the inventory management by submitting orders for approval via appropriate database.  
• Deal with minor disputes with patients in the front lobby area in a professional way according to CHP policy and SOP. 
• Maintain positive patient flow in clinic by addressing discrepancies in a non-disciplinary manner.  

Qualifications 

Education:

• GED or High School Diploma Required 
• Medical Assistant Certification Preferred 
• Xray Certification Preferred 

Experience:

• 6 Months - 1 year work experience required  
• Completion of both medical assistant and front desk training requirements required 
• Previous Leadership experience 

Skills: 

• Ability to handle high call volume and multi-task in a fast-paced environment 
• Ability to appropriately Triage Calls 
• Knowledge of medications, able to calculate dosages and administer injections (IM, SubQ & ID) as well as PO medications required 
• IV experience appreciated but not required 
• Strong Computer/EHR Skills Preferred 
• Able to assist with procedures, good initiative - able to anticipate providers needs 
• Strong organizational skills with the ability to prioritize  
• Demonstrated ability to critically think, with a desire for additional roles/responsibility