Clinic Manager

Job Description

Job Description Salary: DOE
Position Purpose

:

The Clinic Manager will provide first line supervisory oversight for the clinic front and back-office staff during a designated shift. Ensures that quality care is provided according to the policies and procedures, that patient flow/placement is efficient and that daily staffing needs are met to assure the highest quality of patient care, safety and satisfaction.

The Clinic Manager is responsible for planning, coordinating, directing and monitoring all operational aspects of the clinic.

Core Duties and responsibilities, include but are not limited to:
Reports as assigned ready to perform job duties at the beginning of the shift, takes breaks and reports back to work at the specified time in accordance with Families Together Orange County.
Appearance exemplifies the professional image of Families Together Orange County through acceptable habits of dress, grooming and
Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results and recommendations to supervisor.
Supports all FTOC programs and specialty services
Daily provider availability reports, VFC Stock, OTC Inventory, Cross services report {Dental & Medical), Staff Meetings & Huddles w/providers (including sign-in sheets), report patient reviews, patients who leave early, and patients who receive appointments
Front office oversight :

Oversees, and as necessary, performs administrative functions to include answering and prioritizing phone calls for patient care matters, chart preparation for clinical care, loose filing and assisting with apt scheduling.
Maximizes clinic revenue by assuring staff knowledge and adherence to scheduling protocols, pre-registration -chart prep process, co-pay, self-pay, sliding fee at time of visit, eligibility, checking and end of day financial reconciliation procedures.
Maintains and implements FTOC’s check in and check out workflow
Promotes staff satisfaction by assuring appropriate orientation, communication and team consistency.
Oversight of staffing daily and monthly schedules, Time Off, and maintaining budgeted productivity
Assures regulatory readiness through staff competency completion, clinic quality checks, EMR chart reviews and maintenance of all clinical records. Example POCT, VFC
Enhance health center visibility through community involvement by participating in service and professional organizations.
On a monthly basis, and as needed, report progress, operational issues, organizational opportunities and threats to the Reginald Manager and Medical Director
Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond as appropriate.
Completes FTOC’s Compliance Audits monthly as established by the QI Committee.

*This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Education and Training

:
Must have at least 3-5 years of experience as a Medical Assistant in a clinic setting.
Bilingual: Spanish (Required)
Bachelor's degree in healthcare administration, health services administration, or similar.
Experience in managing a healthcare facility or clinic.
Experience in managing budgets, billing, and negotiating with suppliers and vendors.

Qualifications, Skills, and Experience:
At least

three-five years or more

working for a community-based organization, community health center as a Medical
At least

three-five years or more

of customer service, patient registration and insurance verification
Knowledgeable in general EMR/EHR systems is preferred.

Families Together of Orange County (FTOC) is proud to be an equal opportunity employer.

FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

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