Clinic Manager - Hyperbaric Center (Medical Background Required)

Position Overview

We are seeking a hands-on Clinic Manager with a strong clinical background (e.g., MA, EMT, RN, or similar) to own and operate the day-to-day performance of our hyperbaric oxygen therapy (HBOT) center.

This is a player-coach role that combines leadership, operational oversight, and direct patient care. The Clinic Manager is responsible for ensuring the center runs smoothly at all times — with clear communication, strong team alignment, and a consistently high standard of patient experience.

The ideal candidate is someone who takes full ownership, communicates proactively, and is comfortable stepping into any part of the operation — including supporting HBOT sessions — to keep the center running efficiently.

Key Responsibilities

Clinical Leadership & Patient Care

• Own all patient communication and pipeline management through the CRM, ensuring timely follow-up, accurate documentation, and no gaps in the patient journey from initial inquiry through treatment
• Serve as an early point of contact for prospective patients, providing clear education and communication throughout the intake process
• Oversee patient onboarding, ensuring a smooth, organized, and welcoming experience
• Coordinate patient intake forms, maintain accurate records, and schedule Medical Director consultations as needed
• Actively participate in administering HBOT sessions, working alongside technicians to support patient care, maintain flow, and ensure safety
• Step in to support HBOT technicians as needed, including running or assisting with sessions to maintain efficient patient flow and team support
• Educate patients on HBOT procedures with clarity, professionalism, and empathy
• Support patient assessments and onboarding in collaboration with the Medical Director

Operational Ownership & Execution

• Own and manage all aspects of the center’s daily operations, ensuring consistency, organization, and efficiency
• Ensure the center environment, patient flow, and overall experience consistently meet MD Hyperbaric standards
• Establish and communicate a clear next-day operational plan in advance, ensuring staff begin each shift with clarity on responsibilities, priorities, and leadership coverage
• Address and resolve operational issues proactively; escalate only when necessary
• Manage oxygen inventory and coordinate deliveries to ensure uninterrupted services
• Oversee billing processes, including patient charges and packages, ensuring accuracy and compliance
• Support business growth initiatives, including outreach to local providers and referral partners

Team Leadership & Staff Management

• Act as the clear leader of the center, ensuring all team members understand expectations, responsibilities, and who to go to for direction at all times
• Lead from the front by working alongside technicians, supporting sessions and stepping in as needed to maintain flow and team support
• Ensure every shift has a clearly defined point of contact — no ambiguity in leadership
• Create and maintain structured, proactive communication across the team (daily planning, schedule updates, expectations)
• Develop staffing plans and schedules that support both patient demand and team stability
• Conduct regular 1:1s, provide feedback, and address performance issues promptly and directly
• Foster a collaborative, accountable, and high-performing team environment

Planning, Communication & Team Clarity

• Ensure consistent, proactive communication so all staff operate with clarity and alignment
• Communicate schedules in advance and provide timely updates as needed
• Set clear expectations for part-time and full-time staff, including roles, responsibilities, and opportunities for additional hours
• Ensure no staff member begins a shift without clear direction, expectations, and leadership structure

Safety & Compliance

• Serve as the Safety Coordinator, ensuring adherence to all safety protocols and regulatory standards
• Maintain a safe, compliant, and well-managed environment for both patients and staff

What This Role Requires

This is a hands-on leadership role. The Clinic Manager is expected to operate as both a leader and an active member of the team — stepping into daily operations, supporting HBOT sessions, and ensuring the center runs smoothly in real time.

This is not a purely administrative or oversight position. Success in this role requires:

• A strong sense of ownership over the entire center
• Consistent, proactive communication with staff
• The ability to lead from the front and step in wherever needed
• A focus on outcomes — not just task completion

Qualifications

• Clinical background as a MA, EMT, RN, or equivalent; active certification preferred
• Experience in healthcare operations, clinic management, or a similar setting
• Demonstrated ability to lead in a hands-on, fast-paced environment
• Strong communication skills with the ability to provide clear direction and build team alignment
• Highly organized with strong attention to detail and follow-through
• Proven ability to take ownership, solve problems proactively, and drive results
• Comfortable balancing leadership responsibilities with direct patient care
• Willingness to undergo training for administering HBOT sessions

• Health Insurance (Medical, Dental, Vision)
• Paid Time Off
• Employee Discount