Clinic Medical Receptionist

Description

Job title: Clinic Medical Receptionist

Reports to: Clinic Manager

Position: Full-Time, 40 hours per week

Benefit Eligible: Yes

Position Summary

The Clinic Medical Receptionist is responsible for corresponding with patients, maintaining the organization of the office, and ensuring that our environment is welcoming and calm for our patients and their families at Cherry County Hospital and Clinic.

Duties and Responsibilities

Responsibilities include but are not limited to the following:

• Greet patients, vendors, pharmaceutical representatives, and other visitors to our medical office
• Answer patient questions and provide assistance and directions when necessary
• Field all phone calls that arrive using our general office number
• Utilize our medical office software to schedule new and follow-up appointments for our patients
• Distribute forms and paperwork to patients, then review them to ensure that required fields are completed appropriately
• Process patient payments in office
• Verify patient insurances through online portals
• Make patient phone call reminders of appointments
• Maintain confidentiality of all patient records
• Ensures the confidentiality of patients’ medical, personal, and financial records is maintained
• Knowledgeable of and committed to practicing Corporate Compliance policies and procedures
• Complies with Cherry County Hospital personnel policies
• Performs other duties as assigned by supervisor

Skills and Abilities Required

• Ability to multitask
• Detail-oriented
• Excellent organizational and time management skills
• Friendly and compassionate disposition
• Strong interpersonal communication skills
• Ability to work independently or as part of a team
• Dedication to maintaining confidentiality of all patient records
• Must be knowledgeable of state and federal confidentiality laws, including but not limited to HIPAA, and be familiar with and follow all policies, procedures and instructions regarding the privacy and security of protected health information applicable to the position

Physical Demands and Working Conditions

• Has the ability to spend prolonged periods of time standing or sitting
• Able to complete repetitive movements of the hands and upper extremities
• Able to move equipment around as needed
• Must be able to work occasional evenings, weekends, or holidays as needed

Requirements

 Minimum Job Requirements

• High school diploma or GED required 
• 1+ years of experience working as an administrative assistant or in a relevant role preferred, but not required  
• General insurance knowledge