Clinic Office Assistant I

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time: 2412 Seneca Street, Buffalo, NY

SUMMARY OF POSITION FUNCTION:

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES:

Knowledge and demonstration of agency core values in day-to-day activities

Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.

Maintain a neat, organized workspace consistently.

May require travel between sites to provide coverage for other support staff.

Greeting and checking clients in using a friendly demeanor upon arrival for their appointment.

Manages intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing.

Politely answering and directing calls to the appropriate person.

Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews.

Collection, reconciliation and posting of all client payments.

Sends/receives incoming, outgoing mail and faxes.

Responding to high volume of email requests in timely manner.

Attend meetings onsite and offsite as assigned.

Other duties as assigned.

SKILLS/COMPETENCIES:

Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system

Excellent customer service skills with clients and colleagues

Excellent computer skills and use of office machines

Strong communication skills, both verbal and written

Meticulous attention to detail; excellent time management and organizational skills

Ability to multitask in a fast-paced work environment

EDUCATION REQUIREMENTS:

High School Diploma or equivalent

EXPERIENCE:

One year work experience in work related field preferable

Flexible availability and willingness to work nights and weekends.

Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

COMPENSATION: $17/hr