Join the MercyOne Family! We are looking to hire a Clinic Receptionist!

Position Purpose:

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment. 

Position Title: Clinic Receptionist

Job Duties:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions

• ​Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies. 

• Answer phone calls and direct them appropriately.​

• Schedule appointments according to office guidelines. 

• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.

• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.  

Schedule: 

• Full Time; 40 hours/week

General Requirements 

• High School diploma or equivalent required

• Must be comfortable operating in a collaborative, shared leadership environment.

• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire. 

• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!  

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care