Clinic Scheduler

Description

Who We Are

Are you interested in working for an organization whose mission is to enable frail, underserved, and multicultural senior communities to live independently at home and in their communities, for as long as possible?

PACE Program of All-Inclusive Care for the Elderly (PACE) is dedicated to providing its participants with comprehensive health and social supports that are proven to effectively manage chronic conditions and to reduce the risk for premature institutionalization. PACE staff are leaders in the “aging in place” industry and we have had the honor of serving Fresno, Bakersfield and Orange County seniors and their families/caregivers.

Job Summary

Under the supervision of the Scheduling Manager, the Clinic Scheduler is responsible for handling all participant appointments within the PACE program. This individual will serve as a liaison between participant and medical staff. Clinic Scheduler is responsible for greeting and directing patients, checking patients in and out, answering the telephone, data entry of patient demographic information and other administrative duties in support of the scheduling department operations.

Job Description 

Duties include, but are not limited to:

• Scheduling new and established participants.
• Answers the telephones by the third ring in a friendly, professional manner.
• Monitors and handles all participant assessment and continuous care appointments.
• Assists with coordination of day-to-day front office check-in operations to ensure exceptional patient data.
• Assists with chart preparation, checking out patients and schedules future appointments as ordered.
• Uses customer service principles and techniques to deal with patients, physicians and medical office staff calmly and pleasantly.
• Ensuring participants are aware of upcoming appointments and are reminded on a regular basis to ensure appointments are kept or rescheduled in a timely manner.
• Identifying issues that may prevent a participant from attending scheduled appointments; and communicating solutions to management and participant.
• Reviewing schedule and identifying challenges and developing a plan for resolution.
• Pulling files, determining multi-level scheduling needs for maximum participant engagement and satisfaction.
• Collaborates with Referral Coordinators in performing similar duties or coverage as assigned by Scheduling Manager. 
• Ensuring necessary equipment or supplies are available for participants scheduled appointments.
• Demonstrates an understanding of participant confidentiality and rights to protect the participant and PACE organization
• Thorough knowledge of current concepts and practices of health and social services to the elderly, particularly of home- and community-based services within an interdisciplinary team facilitation model.
• Knowledgeable as an advocate for risk-based long-term care programs, specifically the PACE model.
• Ability to work effectively and harmoniously with staff, elderly, public and private agencies, governmental officials, providers of services, and peers.
• Energetic, well organized, dependable, flexible, and resourceful.
• Effective oral and written communication skills.

Other Essential 

Attend and participate in staff meetings, in-services, projects, and committees as assigned.

Adhere to and support the center’s practices, procedures, and policies including company Employee Handbook.

Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.

Working Conditions and Physical Demands 

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday.
• Involves sitting approximately 80 percent of the day, walking or standing the remainder.
• Some bending, stooping, and must be able to lift up to 25 pounds.
• Ability to communicate verbally with an excellent comprehension of the English language.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment.
• Daily and repetitive data entry requiring proper ergonomic techniques.
• Periodic stress from handling many calls and patient requests.

Requirements

Experience 

• Minimum two years of experience in an appointment scheduling position, preferably in a medical office setting.
• Minimum of one (1) year of documented experience working with a frail or elderly population.
• Knowledge of medical terminology. 

Education and Certification 

• High school diploma or equivalent.
• Graduation from a medical office assistant training program is preferred. 

Core Values 

• Respect at the core of our interactions.
• Honesty and Integrity with every endeavor
• Patient – Centered care aligned with participant values, beliefs, and preferences.
• Encouragement that motivates and empowers others to be the best they can be.
• Quality Care that is efficient, transformative and innovative. 

Benefits

Full-time licensed rehabilitation staff may receive an annual $500 allowance to cover the costs of license renewals, continuing education credits, or professional organization memberships.

· 401(k) 

· Dental insurance

· Employee assistance program

· Employee discount

· Flexible spending account

· Health insurance

· Health savings account

· Life insurance

· Paid sick time

· Paid time off

· Referral program

· Retirement plan

· Vision insurance

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.