Clinic Supervisor

Balance Health is the nation’s premier comprehensive lower-extremity focused Physician Practice. We provide leading podiatrists, orthopedic surgeons, and physical therapists with operational support so they can spend their time focused on growing their business and delivering exceptional patient care. Balance Health is looking for a Clinic Supervisor to join our team at our Santa Monica clinic.

University Foot & Ankle has multiple locations in the Los Angeles Metro area, providing exceptional care to patients of all ages. The practice has experienced podiatrists who listen and respond to patients, treating each one as a unique individual deserving of first-rate, personalized care. 

POSITION SUMMARY: The Clinic Supervisor will partner with physicians and all members of the team performing a full range of office management / administrative duties. Responsible for creating a positive patient experience and ensuring smooth workflow within the practice as this role is the frontline representative of the office while also ensuring the back office runs smoothly. This position requires demonstrated excellence in administrative and operational functions. Must possess the ability to maintain a confident, focused, and professional persona while accommodating different work styles and personalities and all while demonstrating consistent sound judgment, making timely decisions in complex situations, and setting priorities among multiple projects is critical. Being meticulous and having consistent and timely follow-through will be essential to success in this role.

ESSENTIAL FUNCTIONS:

• Manages all aspects of the assigned practice day-to-day operations under the general supervision and guidance of the Regional Director of Operations.
• Direct management of the medical office team ensuring proper staffing by assessing, interviewing, hiring then properly managing, guiding, and coaching the best qualified clinic and administrative team members.
• Performs team member evaluations in a timely and professional manner with the intent of helping ensure career growth, development, and retention.
• Liaise closely with doctors to help identify areas of improvement for the office.
• Perform monthly OIG checks for all team members and vendors.
• Works closely with the Chief Compliance Officer to ensure office policies and procedures and any required labor law and other postings are up to date.
• Creates and manages both doctor and office personnel schedules to ensure proper coordination of coverage, including when team members or doctors may be absent.
• Develop and implement standardized work to ensure all aspects of the office are appropriately covered.
• Ensure patient services are provided in an effective, efficient, kind, and professional manner when providing clerical or administrative support.
• Train front office personnel on how to properly perform patient registration/check in, verify patient information (demographics, employment, insurance), collect copayments and any missing or required paperwork.
• Works to help ensure steady workflow patterns throughout the office while striving towards uninterrupted service in the practice.
• Takes the lead on optimizing patient satisfaction and experience.
• Strives to maintain good working relationships with peers, physicians, and all team members.
• Assists physicians in renewing medical, DEA, Fluoroscopy, and Radiology licenses.
• Renews business licenses and fictitious name permits in a timely manner to ensure compliance.
• Efficient management of medical and office supplies by evaluating, timely inventory checks, ordering and uploading receipts into the RAMP reimbursement system and also maintains properly documented inventory records.
• Inspects fire extinguishers monthly and properly documents required records.
• Creates credit card via ‘RAMP’ for vendors and uploads receipts per established protocol.
• May organize office and/or lunch meetings as needed or requested.
• Ensure accurate timecards and payroll.
• Performs other duties as requested.

QUALIFICATIONS: [Education, Training, Knowledge, Skills, Abilities, and Expected Behaviors]

Required:

• A High School Diploma or equivalent is required with a bachelor’s degree preferred.
• Demonstrated experience in health care in the following areas:
• patient scheduling;
• insurance verification;
• billing and collections and/or patient financial services.
• Ability to build rapport and interact effectively with personnel at all levels within the practice and with vendors and business partners outside the Company.
• Always demonstrates highly ethical behavior and good judgment.
• Effective listening, verbal, and written communications skills
• Experienced with ensuring time/project management and demonstrates critical thinking skills.
• Flexible with the ability to successfully manage ever-changing priorities, as necessary.
• Demonstrated ability to professionally respond to stressful situations in a patient, friendly, and timely manner.
• Leads by example always portraying the Company in a highly professional manner both within and outside of the office.
• Must possess strong leadership skills and be able to oversee and coordinate office operations.
• Must be able to solve problems that arise in the office on a day-to-day basis with physicians, team members, and patients, includes mitigating conflicts that arise under stressful situations.
• Must have current knowledge of the current healthcare systems and operations, including computer malfunction.
• Willingly accept additional assignments as requested.
• Reflects the desire to participate and function as a true collaborator.
• Ensures accurate, timely completion of assigned responsibilities.
• Respectfully accepts coaching and guidance provided constructively to continually improve, grow, absorb, and adapt.
• Understands office gossip is frowned upon by leadership and refrains in participating in such.
• PC Proficient with good knowledge of Microsoft Office, including Word, Excel, and Outlook, database creation and report generation.
• Ability to operate and monitor basic office equipment such as fax, postage, and copy machines, etc.
• Legal eligibility to work in the United States without sponsorship now or in the future.
• Ability to successfully pass a background investigation / pre-employment screening, including a valid Driver’s License and clean DMV record with proof of insurance is required.

or any combination of academic education and professional training and development along with applied work experience that demonstrates the ability to successfully perform the essential functions of the position.