POSITION SUMMARY:

The Clinical Supervisor is a frontline operational leader who ensures smooth, compliant, and patient-centered workflows within the clinic. Reporting to the Clinic Manager, this role oversees Medical Office Specialists (MOS) and front desk operations, driving service excellence, accurate registration, and financial integrity. The Supervisor partners with clinical and administrative teams to optimize scheduling, throughput, and customer service standards, supporting organizational goals in access, equity, and quality care. Additionally, the Clinical Supervisor collaborates closely with the finance team to ensure billing accuracy, compliance with regulatory standards, and timely resolution of revenue cycle issues, safeguarding the organization's financial health while maintaining exceptional patient experience. 

Operational Oversight & Workflow Optimization: 

• Govern daily front desk and MOS workflows, ensuring accurate registration, insurance verification, and financial counseling. 

• Monitor queue management and appointment scheduling to reduce wait times and improve patient flow. 

• Audit EPIC documentation for completeness and compliance with billing and UDS standards. 

People Leadership & Coaching: 

• Supervise MOS team; set clear expectations for customer service behaviors (greeting, scripting, service recovery). 

• Conduct competency assessments and provide coaching to sustain high performance. 

• Recognize achievements and address performance gaps through structured feedback and development plans. 

Customer Service & Patient Experience: 

• Implement and audit service standards; round in lobby areas to ensure warm, empathetic interactions. 

• Lead service recovery efforts and escalate concerns promptly.

• Review Press Ganey and comment card feedback; collaborate with Clinic Manager on improvement plans. 

Financial Stewardship & Revenue Integrity: 

• Ensure accurate copay collection, sliding-fee application, and insurance eligibility verification. 

• Complete daily deposits and close-out functions; reconcile discrepancies promptly. 

• Partner with revenue cycle team to prevent lost reimbursement opportunities. 

Compliance & Quality Readiness: 

• Maintain readiness for HRSA, OSHA, and HIPAA standards; participate in mock audits and corrective actions. 

• Conduct chart reviews for documentation accuracy, especially for grant-funded programs. 

Data & Performance Monitoring: 

• Track MOS productivity, registration accuracy, and patient throughput metrics. 

• Share weekly dashboard updates with Clinic Manager; implement countermeasures for variances. 

EXPERIENCE REQUIREMENTS:  

• Bachelor’s degree is preferred in Business Administration, Management, or a related field 

• 3 to 5+ years of experience in supervising a clinical operations team.

•  Ability to manage complex problem-solving and influence decision-making. 

•  Communication, Organizational, and analytical skills preferred  

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)  

• Opportunity to get paid daily – through DailyPay  

• Paid holidays and generous Paid Time Off (PTO)  

• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!  

• Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.  

• Fast response interview times and job offers. 

Ministry/Facility Information:  

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.