Clinic Supervisor (Rheumatology) - Twin Cities Orthopedics

The Rheumatology Clinic Supervisor is responsible for supervising staff and managing the day-to-day operations of assigned clinic departments, ensuring excellent patient service and delivery of care.

This is a full-time role working Monday - Friday 7:30 AM - 4:30 AM out of our Woodbury, Stillwater & Eagan locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Effectively recruit, on-board, train, supervise, and retain Clinical Care Coordinators, RN’s and Lab employees


•  Implement and monitor quality control measures to ensure safe and effective patient care, infusion therapy, and lab services.


•  Have a basic working understanding of Infusion, medication ordering, prior authorization, patient assistance programs, and phlebotomy


• Responsible for the coordination of the weekly schedule for appropriate staff coverage


• Manage Lab workflow, policy and best practices coordination with lab leaders


• Ensure staff are cross trained in roles of Lab and Clinical Care Coordinator


• Operate as a liaison between management and clinic staff to ensure quality and efficiency of patient service. Specifically, this includes communication and collaboration with infusion nurses, care coordinators and regional supervisors and leaders. This may also include meeting one-on-one with managers and/or staff to assess, educate, and review data on quality, service, teamwork, and integrity relating to the work of clinic staff members.


• Conduct frequent, timely, and appropriate communications with employees through meetings and one-on-one sessions; actively participate in meetings and other communications processes; share information timely, accurately and completely with others, as needed


• Conduct site visits to locations where rheumatology and lab services are offered


• Conduct annual reviews of direct reports, including determination of any relevant compensation adjustments


• Complete all payroll processes as needed in HRIS, including leave of absences, time off requests, job changes, department transfers, terminations, etc.


• Occasionally participate in community functions relating to TCO outreach events throughout the year.


• Any and all other duties as assigned

Education and Experience Requirements:

• Bachelor's degree in related field or applicable experience


• Minimum of 1 year supervisory/leadership experience. Healthcare setting preferred.


• Experience with phlebotomy preferred


• Working knowledge of all applicable laws, regulations, and guidelines

Benefits & Compensation: 

• Actual starting pay will vary based on education, skills, and experience. 


• We offer a comprehensive benefits package - to learn more click here.
  
  
  
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  
  
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.
  
  
  
  

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.


• Complete job required training.


• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)


• Demonstrate prompt and reliable attendance


• Work in the clinic during business hours 


• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required


• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines


• Communicate and interact in a respectful and professional manner


• Prioritize workload while being flexible to meet the expectations of the daily operations


• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions


• Understand and execute a variety of instructions


• Effectively operate equipment and communicate on and operate the phone system


• Work independently with minimal supervision


• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say


• Service - Consistently contribute to deliver an exceptional experience


• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations


• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness


• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes 

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  • Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing [email protected]. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
  
  
  • We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities.
  
  
  • Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.