Clinic Technician FT .8

Purpose

Supports and participates in the provision of safe, effective and culturally competent care for the patients under the supervision of the Surgical Services Manager. 

Essential Job Functions

• A healthcare professional that is primarily responsible for answering phone calls, scheduling appointments, setting up the room and gowning patients, patient transport, and assisting the technologist as needed. 

Responsibilities and Duties

• Answering phone calls 
• Scheduling appointments
• Setting up the room and gowning patients 
• Patient transporting
• Assisting the technologist as needed

Knowledge, Skills and Abilities - Competencies Basic understanding of medical terminology. Strong organizational skills. Excellent communication. Proficiency with Electronic health records. Knowledge of HIPAA regulations. Ability to prioritize appointments. Capacity to effectively manage patient flow to optimize clinic efficiency. Supervisory Responsibility Guidance: The job requires the provision of OCCASIONAL guidance and training to others. The job does not have formal or official supervisory responsibilities. Materials Responsibility Very Limited. Work requires limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources may vary. Problems associated with material resources are very complicated. Key Relationships Co-workers/ JCRHC Employees, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students, Outside Instructors, Vendors, Patients, Families, and Significant Others Position Specifications Education High school graduation or equivalent Field of Study N/A Special Training Keyboarding and computer experience; EMR, Scheduling, Insurance Pre Authorization experience, Dependent Adult/Child Abuse Mandatory Reporter Training; CPI training, CPR. EKG’s, Tele Health Services. Training Preferred Spreadsheets, Databases, Medical terminology, Third party Payer processes, EMR Licensure / Registration N/A Experience More than 1 year experience preferred in the medical profession. Interpersonal Skills Interactions is with a variety of people. These may be fellow employees, customers, the public or other outside the organization. Communications are of moderate difficulty and sensitivity. Interactions usually involve dealing with moderately complicated problem situations or stressful encounters. The job requires a moderate amount of interpersonal skills. Working Conditions: There are little or no adverse environmental conditions to consider. There are some health and safety risk. Position may require safety equipment and precautions. The amount of time the employee may experience these moderate conditions is limited to 35% or less of their day. Possible Exposure to Blood Borne Pathogens Yes Service Excellence Expectations Adheres to the “Values and Behavior Statement” of Jackson County Regional Health Center. Adheres to HIPAA and maintains confidentiality as relates to all patient and medical information. Works in a safe manner at all times and adheres to our safety programs and service expectations.