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Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
The Clinical Account Coordinator role prioritizes customer service and entails cultivating and sustaining relationships with physicians and clinical staff to guarantee a superior Tempus experience. This position may necessitate travel between multiple accounts within a 20-mile radius or full-time dedication to a single account. The role requires phlebotomy skills, and work hours are split between home and client sites.
Job Responsibilities
Customer Relationship Management
Build and nurture relationships with physicians and clinical staff.
Proactively solve problems and present solutions to customers.
Required to occasionally draw blood for Tempus patients.
Daily Tasks
Help clinical staff with Tempus ordering and requisition forms.
Assist patients with the Tempus Financial Assistance Program application.
Collaborate with on-site clinical staff to resolve customer service requests.
Respond to customer inquiries.
Monitor sample shipments between Tempus, client pathology, and partner facilities.
Help clinical staff schedule blood draws and coordinate mobile phlebotomy appointments.
Weekly Tasks
Manage kit stock and literature replenishment at accounts.
Communicate frequently with sales and other external teams.
Monitor account performance.
Qualifications
BS/BA degree required
Clinical experience as a Medical Assistant or RN or phlebotomist required.
Experience with Epic systems preferred.
This role ensures that Tempus delivers excellent customer service and support to clinical partners, improving the overall customer experience and operational efficiency.
The expected salary range below is applicable if the role is performed from [Remote] and may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits, depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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