Clinical Administrative Assistant, Behavioral Health

POSITION SUMMARY

Position is responsible for various clinic front-office administrative responsibilities as outlined below. The clinic front-office is a high-intensity, fast paced environment, and because of the critical impact this position has on Behavioral Health department efficiency, the employee must be punctual, and have excellent attendance. Understanding conflict resolution is a benefit with this overall population. Willingness to work a flexible nontraditional schedule is required.

REPORTING RELATIONSHIPS

This position reports to the Behavioral Health Manager. No other roles report to this position.

JOB DUTIES & ESSENTIAL FUNCTIONS

While living and demonstrating our Core Values, the Clinical Administrative Assistant will:

• Schedule patient appointments and follow-up visits for all BH patients
• Monitor the call log, and transfer to BH staff triages
• Schedule patients for staff psychiatrists and psychiatric NPs
• Responsible for calling patients to reschedule appointments & follow up with no shows
• Work with psychiatry residents’ schedules to ensure there is 1 resident to 1 psychiatrist
• Register patients and verify/update demographics and insurance information.
• Intake and check out of patients
• Ensure copays are collected at time of visit
• Manage patient information in Electronic Medical Records system
• Perform cash account management activities
• Verify insurance information from patients
• Scan patient records into the EMR
• Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization
• Create triages within the EMR system
• Mail and receive new patient information packets
• Answer and return phone calls in a timely fashion
• Switch phones to night/weekend service
• Perform other duties as assigned
• Adhere to all Confidentiality and HIPAA rules and regulations at all times
• Complete BH phone screens as directed
• Mail no show & missed appointment letters

QUALIFICATIONS

• High school diploma or equivalent
• Associates or Bachelor’s Degree preferred
• Previous front-office experience (2-4 years) in a high-volume medical practice desirable
• Experience with MEDENT or other EMR software a plus
• Knowledge of medical terminology and insurances
• Proficiency in Word, Excel, PowerPoint and E-mail
• Must be reliable and punctual
• Must have attention to detail
• Must be able to perform effectively in a fast-paced environment with many changing priorities
• Must be professional and customer service oriented to deliver quality excellent care
• Ability to work independently and with a team
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule
• Working knowledge of Behavioral Health /Addictions