Clinical Assistant

Key Responsibilities: Patient Intake & Front Desk Support

• Greet patients and visitors warmly, in person and by phone.


• Answer calls in a timely manner, place phone calls on hold when necessary to prioritize front desk matters, respond to inquiries, and provide information about the clinic.


• Schedule, confirm, and reschedule patient appointments.


• Register new patients and maintain accurate records.


• Collect patient demographic data and update the EMR daily.


• Manage patient donations and daily cash reconciliation.


• Maintain a clean, organized waiting area and front desk.

Clinical Support & Medical Assistance

• Escort patients to exam rooms, obtain vitals, and conduct intake.


• Communicate intake information to providers.


• Assist providers with exams, procedures, vaccinations, and specimen collection.


• Manage lab results, prescription refills, and provider requests.


• Provide in-person Spanish/English interpretation for patients and providers.


• Ensure exam rooms are fully stocked, sterilized, and ready for patient care.

Care Coordination

• Serve as a liaison between patients, providers, and case managers for referrals.


• Help connect patients to community resources and support services.


• Adapt to new responsibilities and assist other providers as needed.

Qualifications & Competencies:

• Bilingual English/Spanish – Required


• 1+ year experience in a medical or clinic environment preferred.


• Phlebotomy certification or willingness to train.


• Strong customer service and interpersonal skills.


• Ability to stay calm in difficult situations and maintain patient confidentiality.


• Strong organizational and time-management skills.


• Basic computer proficiency.