Clinical Care Coordinator (MA)

Location: Hybrid within 30min of Atlanta, GA
Job Type: Full-time - 40 hours per week 

Department: Clinical Operations

Reports to: Clinical Operations Manager

About Jaan Health/Phamily  

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care.  Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Role Description

Jaan Health is seeking dynamic and motivated Certified Medical Assistants (CMA) Clinical Care Coordinators to join our care team and will report to the Clinical Operations Manager. They will support the development of patient-centered, team-based care, as well as support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool. This role focuses on high-volume patient outreach through calls, texts, and care platform messaging, while ensuring accurate documentation and seamless workflow with the care team. In addition, this role will support key operational functions such as member enrollment, staff training, and client operations, bridging the gap between clinical expertise and operational execution. 

Key Responsibilities: 

• Conduct high-volume patient outreach via phone, text, and digital platforms.


• Document patient interactions and care management activities in EHRs (EPIC, Cerner, Allscripts, eCW, etc).


• Support LPNs, RNs and providers with care management activities such as: intake coordination, appointment scheduling,medication refills, follow-ups, and escalate clinical issues to LPNs/ RNs as appropriate.


• Assist with patient onboarding and enrollment processes, partner with client operations teams to ensure seamless delivery of services.


• Deliver training sessions on care protocols, systems, and operations to care management teams.


• Adapt to evolving workflows, technology, and program demands


• Contributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.


• Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.

Qualifications

Required:

• Certified Medical Assistant required.


• Minimum of 3 years-experience in care management at a primary care setting or similar specialty. Experience in population health preferred.


• Excellent communication and technology skills. 


• Prior use of electronic health records and other health care information systems required. 


• Significant experience within a primary care setting (chronic care preferred, hospital, medical groups). 


• Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.


• Must have access to reliable internet and have a secure/private environment to work

Work Style & Logistics

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our expectations are grounded in how we work and lead every day:

• Care – You operate with a deep sense of responsibility to patients, clients, and teammates. You understand that caring for patients, people, and the business are inseparable, and you make decisions that support both long-term impact and sustainable growth.


• Curiosity – You ask “why,” challenge assumptions, and seek better ways of working. You actively learn, test ideas, and pursue solutions that drive meaningful impact—especially when faced with constraints or limitations.


• Clarity – You bring structure to ambiguity. You define goals, simplify complexity, and communicate in a clear, direct, and actionable way. You understand that clarity is respect and that simplicity enables scale.


• Co-Creation – You collaborate across teams, functions, and partners. You actively seek diverse perspectives and understand that the best outcomes come from integrating ideas across the ecosystem—not working in silos.


• Craftsmanship – You are disciplined in execution and committed to continuous improvement. You focus on building high-quality, scalable solutions, balancing speed with precision, and consistently raising the bar.

Compensation & Benefits  

• Competitive compensation commensurate with experience


• Medical, dental, and vision coverage for employees and dependents at a nominal cost


• Paid Time Off: Starting at 12 accrued vacation days/year, up to 9 accrued sick days/year, 12 holidays, and 2 give-back days


• HSA and FSA account options


• 401(k) Eligibility after 6 months of full-time employment; company matches 100% of the first 3% you contribute and 50% of the next 2% you contribute.


• Collaborative, mission-driven work environment
  
  

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare. 

Equal Employment Opportunity 

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.