Clinical Care Coordinator - Urgent Add-Ons

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position

This role is responsible for ensuring that patients are added to patient lists in a timely manner by monitoring the queue of incoming requests and working with providers and our intake team to add patients to treatment lists. 

Essential Duties

1. Monitor incoming requests of patients that need to be added to patient lists for sessions happening same day up to next 48 hours.
2. Prioritize open cases to ensure that same-day requests are completed within 30 minutes of patient information being entered into EMR system
3. Add patients to patient lists in EMR system
4. Communicate to the provider team in the field that the patients have been added to the list if it’s a same-day request.
5. Update basic information in patient charts as needed in Salesforce & NextGen
6. Maintain relevant patient documents in Salesforce
7. Other duties as needed

Education and Training

• High school diploma or equivalent is required; an associate or bachelor’s degree is preferred
• 1-2 years previous applicable experience

Other Qualifications

• Computer Skills – proficient use of Excel and Word
• High Level of Organization – ability to manage and coordinate all supplies/equipment
• Ability to prioritize and address multiple demands concurrently
• Must fit with core values: Care Fully, Strive for Excellence, Team Works
• Team Mindset – ability to work within a team
• Process Improvement - Openness to continuous improvement of processes and seek ways to improve processes
• Positive Problem-Solver in a variety of circumstances – Ability to think on your feet and find solutions to a variety of unique issues

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with a Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Physical Efforts & Working Conditions

Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. Position reports to the office for first six-months then qualifies to moves to hybrid with successful completion of training and satisfactory performance. 

This is a full-time position working standard business hours Monday – Friday, although project support may require temporary adjustments to those hours only as needed.

Important Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 

#LI-KH1