Clinical Coordinator - Onsite

About the Position & Its Impact

The Clinical Coordinator plays a vital role in supporting the Clinical Director and Clinical Team by reviewing incoming client materials, coordinating professional support information, and ensuring each participant is thoughtfully prepared for their upcoming intensive experience.

This role sits at the intersection of care, clarity, and safety. The work you do helps ensure that every client enters their program supported, understood, and appropriately placed—creating the conditions for trust, healing, and transformation before they ever arrive on campus. Your attention to detail and heart for service directly shape the quality, dignity, and effectiveness of each client’s experience.

About the Day-to-Day in This Role

• Partner with the Clinical Team to review incoming client paperwork and assess appropriateness for intensive programs
   
• Gather, verify, and document professional support information submitted by clients, ensuring accuracy across systems
   
• Research and resolve missing or incomplete information with care and professionalism
   
• Communicate with clients and identified professional supports to gather additional insights when needed
   
• Coordinate follow-up communication with professional support resources after program completion
   
• Admit clients into programs through the EMR system and prepare weekly group lists for the clinical team
   
• Provide administrative and operational support to the Programming team, including creating CE events and auditing data accuracy in EMR and CRM systems
   
• Collaborate closely with cross-functional teams while serving as a culture keeper grounded in Onsite’s ANCHOR values
   
• Contribute to strategic initiatives that support Onsite’s vision and long-term growth
   

Ideal Education & Experience for the Role

• We are open to candidates of all backgrounds who bring care, integrity, and a strong sense of responsibility to their work
   
• Master’s-level education in a relevant field is preferred
   
• Experience in mental health, recovery, counseling, or related environments is strongly valued
   
• Familiarity with 12-Step, recovery, or therapeutic processes is a plus
   
• Mental health licensure is preferred but not required
   
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities with confidence
   
• Clear, compassionate written and verbal communication skills
   
• Comfort working with databases, EMR/CRM systems, and standard office technology
   
• A nonjudgmental, service-oriented mindset and a passion for helping others
   

About Our Benefits & Compensation Package

Onsite Wellness Group offers competitive compensation and benefits including:
• Competitive base compensation with discretionary bonus incentives
• Medical, dental, vision, disability and life insurance offerings
• 401K plan with company match up to 4%
• Attractive Paid Time Off policies
• Ability to participate in Onsite’s workshops
• Company Employee Assistance Program
• And more!

About Onsite Wellness Group

Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future.

Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.

For more information, we encourage you to visit our website at experienceonsite.com.