Clinical Coordinator - Primary Care Butler

Performs duties as the Clinical Coordinator; responsible for the daily operations, to include patient flow and site operations for the physician office. Oversees cleanliness and inventory for the offices; keeps manager informed of critical issues. Collaborates with supervisor for staff, mid-level and physician office hours and scheduling. Coordinator is responsible for triage and providing patient instructions, oversees procedure scheduling, medication refills and proper utilization of task management and EMR in the office setting. 

Education:
Minimum:   High School Diploma or equivalent and completion of Credentialed Medical Assistant status or completion of a Certificate/Diploma/Degree Program in a Healthcare related field
Preferred:   N/A

Registration/Certification/Licensure:
Current Credential/Certification/Licensure appropriate to education and Healthcare Provider CPR

Experience:
Minimum:   One year experience in a physician office or within a healthcare related field.
Preferred:   Prior leadership experience.

Other Requirements:
N/A

PHYSICAL REQUIREMENTS:

• The following frequency definitions apply to all Physical Requirements unless otherwise noted:
  Occasional: (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr)
  Frequent: (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr)
  Constant: (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr)
  
    NOTE: An asterisk (*) indicates that the item is an essential function.


• Non-Material Handling

• Standing* - Remaining on one's feet in an upright position remaining stationary - FREQUENT

• Walking* - Remaining upright on one's feet, and moving about - FREQUENT

• Sitting - Body remains in a seated position - FREQUENT

• Stooping* - To bend the body downward and forward by bending the spine at the waist - OCCASIONAL

• Bending* - To flex the upper body forward - OCCASIONAL

• Twisting - To rotate the upper body forward - OCCASIONAL

• Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - OCCASIONAL

• Ladders - To ascend and descend ladders - N/A

• Stairs - To ascend and descend stairs - OCCASIONAL

• Kneeling* - To move the body downwards and come to rest on both hands and both knees - OCCASIONAL

• Squatting* - To move the body downwards by bending both knees - OCCASIONAL

• Crouching* - To bend the body forward and downward by bending the spine and the legs - OCCASIONAL

• Crawling - To move the body forward or backwards on hands and knees - N/A

• Reaching Horizontal* - To extend the arms and hands outward, remaining under shoulder height - FREQUENT

• Reaching Overhead* - To extend the arms and hands up and out over shoulder height - FREQUENT

• Grasping* - Using functional gripping of the hand to handle an object - FREQUENT

• Finger Manipulation* - To manipulate objects with the use of fingers - CONSTANT

• Seeing* - Using visual feedback to accomplish a task or activity - CONSTANT

• Hearing* - Using sound feedback to accomplish a task or activity - CONSTANT

• Repetitive Upper Extremity Use* - Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT

• Repetitive Lower Extremity Use* - Using the legs and/or feet continuously or more than 2/3 of the total time - FREQUENT

• Material Handling 

• Pushing - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the person

• OCCASIONAL

• 50# - 100#

• Pulling - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person

• OCCASIONAL

• 50# - 100#

• Lift - Floor to Waist

• OCCASIONAL

• 20# - 50#

• Lift - Waist to shoulder

• OCCASIONAL

• Up to 20#

• Lift - Shoulder to overhead

• OCCASIONAL

• Up to 20#

• Carrying - To transport an object or article using the arms or hands (> 10 feet)

• OCCASIONAL

• Up to 20#

• Environmental Factors

• Working alone - OCCASIONAL

• Working in cramped quarters - OCCASIONAL

• Constant interruptions - CONSTANT

• Working with hands in water - N/A

• Use of power tools - OCCASIONAL

• Working on ladders/scaffolding - N/A

• Exposure to vibration - N/A

• Exposure to dust - N/A

• Exposure to noise (constant) - N/A

• Exposure to electrical energy (outlets, etc) - FREQUENT

• Exposure to temperature changes (heat, cold, humidity), that require special clothing - N/A

• Exposure to slippery walking surfaces - N/A

• Exposure to solvents, grease, oils - N/A

• Exposure to radiant energy, ie computer terminal (more than 4 hours per shift) - FREQUENT

• Working with bloodborne pathogens - FREQUENT

• Cardiovascular Energy Requirements - Physical Demand 




•  

• As relates to this position:

• Sedentary to Light - CONSTANT

• Medium - OCCASIONAL

• Heavy to Very Heavy - N/A

1. Demonstrates leadership abilities to oversee the day to day operations which ensure efficient and cohesive patient flow. Creates orientation plan for new staff and provides feedback to the Practice Manager. Collaborates with management team for staff, physician and mid-level scheduling.

1. Utilizes critical thinking skills to triage and prioritize patient needs and determine care path in collaboration with physician and/or mid-level provider as needed.

1. Oversees appointment and procedure scheduling, task management with delegation if needed, verification of medication refills and patient follow up.

1. Ensures proper utilization of office EMR. Functions as a resource for other clinical office staff.

1. Provides appropriate education for medication management, pre and post-procedural instruction as needed, and creates orientation plan for new clinical staff.

1. Completed mandatory education, annual competencies and department specific education within established timeframes.

1. Completed annual employee health requirements within established timeframes.

1. Maintained license/certification, registration in good standing throughout fiscal year.

1. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Identifies and works to reduce potentially unsafe patient care or other safety practices.

1. Adheres to regulatory agency requirements, survey process and compliance.

• 
  *Please use the following to determine the rating for Section I and Section II:

• If employee is rated "Meets" at least 7 of 10 in Sections I and II, their rating is "Meets".

• If employee is rated "Does Not Meet" for 4 or more in Sections I and II, their rating is "Does Not Meet".

• 
  Based on the above, the rating for Section I and Section II is:

1. “Sets the Stage” by using greetings/introductions when interacting with any customer or entering a patient room. Looks and acts like a professional. Uses consistent phone etiquette. Helps people who look lost or confused. Keeps a clean and professional environment and work space. Clarifies expectations and creates positive handoffs and positive lasting impressions.

1. Fosters a teamwork approach by respecting other members of the hospital team. Stays involved and informed of happenings within the organizations. Creates win-win situations by helping others. Works to resolve conflicts and concerns in a constructive way and asks for assistance in helpful ways.

1. Is the Owner: Takes responsibility for problems, issues or opportunities for improvement by initiating constructive review of concern rather than negatively attacking an issue. Understands systems and processes and uses appropriate channels to address concerns when out of own span of control. Demonstrates compassion and works beyond “own assignment” by seeing “big picture”.

1. Creates a Caring Environment by communicating in helpful ways. Always protects the confidentiality and dignity of patients and others. Listens with empathy and understanding and provides options and choices.

1. Provides Great Explanations through user-friendly information and explanations (uses language others can understand). Makes sure people know what they can and cannot expect and checks for understanding and agreement.