Clinical Coordinator - Rehabilitation

About HealthFlex: Looking to make a difference? Join a team founded by nurses, where empathy is our driving force. At our agency, we believe healing happens best in the comfort of home, allowing patients and their families to cherish their time together. As one of the nation's largest privately owned agencies, we're dedicated to serving communities across the San Francisco Bay Area, North Bay, Central Valley, and the Greater Sacramento Area. If you're passionate about delivering exceptional care and making a meaningful impact, we'd love to have you on board.

Position Summary: This dynamic office-based role involves coordinating and overseeing all clinical aspects of patient care for the Rehabilitation team, ensuring adherence to established standards and protocols under the direction of a Director of Rehabilitation and/or Clinical Supervisor. This position is the heart of daily operations, interacting regularly with front-line clinicians and collaborating with various stakeholders—including clinical leadership, operations, interdisciplinary teams, patients, families, and physicians—to ensure seamless delivery of care. As a Clinical Coordinator, you play a crucial role in delivering high-quality, compassionate care to patients in their homes, making a meaningful impact on their health and well-being every day.

Essential Duties and Responsibilities:

This section describes the essential functions of this role; however, this is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.

• Monitor communications in the clinical team communication platforms and provide answers or resolve issues. Escalate to leadership as appropriate.
• Address patient complaints as an initial point of contact when receiving calls from Patient Service Representatives. If escalation is necessary, escalate to leadership.
• Keeps track of recurring adverse situations and makes recommendations to leadership for additional educational opportunities for rehab clinical team members
• Assist rehab clinical team by contacting and communicating with patients, referral sources and/or primary care physicians on the behalf of therapy clinicians as appropriate
• Supports the leadership with administrative tasks such as adding approved PTO to calendar platforms and attendance tracking for quarterly all therapy meetings
• Assists leadership with managing clinician productivity, availability and schedule related issues. Escalation of issues to leadership if necessary
• Reviews utilization for therapy services (under or over utilization) and escalates those not inline to the leadership to address
• Assists leadership with weekly report of delayed charting and remind clinicians to complete past due tasks
• Attends daily huddles to be apprised of priorities and day to day operations

Here are just a few things that set us apart from others:

• Your presence here will enable you to contribute to meaningful change every day while collaborating with a team that is both encouraging and compassionate.
• Strong market presence offering stability and career growth
• Commitment to work/life balance

Compensation and Benefits:

• Compensation is determined by the following factors; experience, knowledge, skills, location, as well as internal equity and alignment with market data.
• We offer a variety of health plans to meet your needs; including HSA and FSA options
• Health benefits are inclusive of dependent coverage, medical, dental and vision
• Generous PTO and Paid Holidays so you can enjoy a work/life balance
• Healthy 401K matching and participation begins after 90 days of employment
• Access to Relias our learning platform where you can obtain free CEU courses
• Employee Assistance Program
• Rewards program where points are redeemed for gifts of choice

Acknowledgements and Awards:

7 time winner of “Best & Brightest Places to Work”

6 time winner of “Inc 500 Fast Growing Companies”

Winner of “Better Business Bureau Torch Award”

4.6 Star Glassdoor Rating

5 Star Medicare Quality Rating

Don't just take it from us, check out what others are saying about their experience at HealthFlex and visit Glassdoor, our reviews speak for themselves! To get a taste of our fun and supportive culture visit Facebook and LinkedIn.

• CA Licensed Physical Therapy Assistant (PTA), Licensed Vocational Nurse (LVN) or higher discipline
• Preceptor and/or leadership experience highly desired
• Minimum of 2 years of clinical experience in home health or a related setting required
• Strong clinical assessment and care planning skills.
• Excellent communication and interpersonal abilities.
• Demonstrate leadership capabilities and the ability to work effectively in a team environment.
• Knowledge of Medicare regulations and OASIS documentation requirements.
• Proficiency in electronic health record (EHR) systems and other applications.

HealthFlex is an Equal Opportunity Employer. It is HealthFlex’s policy to provide equal employment opportunities for all employees and job applicants. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, religion, creed, color, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, genetic information, marital or domestic partner or relationship status, family or parental status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, height, weight, place of birth ,or any other status protected by federal, state, or local law.