Clinical Coordinator - SUD Residential

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

Summary:

The SUD Residential Clinical Coordinator Manager will assist in the day-to-day operations and staff connected to 24-hour, year-round residential and inpatient withdrawal services. They will assist the clinical manager in leading the multidisciplinary treatment team, ensuring quality, timeliness, and professionalism in the provision of services and interventions, engagement of family, and facilitation of aftercare and recovery management planning. They will provide leadership, provide direct supervision to staff, assist in coverage of open shifts as needed for a 24/7/365 program, completing evaluations, and managing staff development and training; providing emergency direction to staff when dealing with difficult situations; and ensuring there is a safe, supportive, and environment for consumers and staff.

Hours: Monday - Friday; 8:30am - 4:30pm with one weekend a month

Essential Duties and Responsibilities:

• Provide clinical supervision to direct line staff, ensuring adherence to best practices and evidence-based approaches in substance use treatment.
• Monitor and evaluate the implementation of individualized treatment plans, assessments, ASAMs for residents.
• Ensures adherence to and completion of daily schedule that provides a range of interventions and activities to support residents’ recovery (e.g., Group Therapy, Individual Therapy, Recovery Oriented Activities, Alternative and Holistic Approaches)
• Conduct regular supervision sessions and provide ongoing training to direct line staff.
• Foster a collaborative and supportive team environment, promoting professional growth and skill development.
• Participate in client assessments and assist in the development of comprehensive treatment plans.
• Oversee the coordination of case management, group and individual therapy services to support clients recovery goals.
• Monitor and ensure timely completion of prior authorizations, ASAM, and ISPs for all clients within the program
• Be available for crisis intervention during on-call rotations, providing guidance and support to staff in handling emergency situations.
• Collaborate with team members to develop and implement crisis response protocols
• Maintain effective communication with interdisciplinary team members, promoting a cohesive and integrated approach to care.
• Liaise with external partners, including referral sources and community resources.
• Leads and attends interdisciplinary meetings and participates in committees as assigned.
• Ensure accurate and timely documentation of client progress, treatment interventions, and any significant incidents.
• Oversee the maintenance of confidential client records in compliance with privacy regulations.
• Assist in the development and management of staff schedules to ensure 24/7 coverage.
• Address staffing needs and coordinate coverage during staff absences.
• Stay informed about the latest developments in the field of substance use treatment.
• Attending relevant training and conferences to enhance knowledge and skills.
• Maintains professional licensure/credentials and complies with related standards. Participates in regular training to advance knowledge, build skills, and flourish professionally.
• Perform other duties as assigned.

Supervisory Responsibilities:

• Provide leadership and guidance to the CDCAs, Therapists, Certified Peer Supports
• Oversee the coordination of client care and assignments during shifts.
• Participate in training new staff, completing bi-weekly individual supervisions and developing effective workflows and procedures.
• Ensures that clinical records are comprehensive, demonstrate medical necessity, and comply with program practices.
• Assists Clinical Manager in reviewing all discharged patient files to ensure compliance with established protocols, policies, and procedures, and files are appropriately documented and in correct order.
• Work collaboratively with the team to ensure 24/7 coverage for the residential program.
• Assisting with managing call offs, ensuring coverage of shifts, and participating in an on-call schedule between SUD Residential & Crisis, and a on-call rotation for coverage of shifts within SUD Residential
• Address and resolve interpersonal conflicts within the team, promoting a healthy and productive work environment.
• Provide guidance and support in managing challenging situations or client-related issues
• Collaborate with the Clinical Manager to address staffing needs and optimize team performance.
• Participate in regular meetings with the Clinical Manager to discuss staff supervision and program operations.
• Facilitate the onboarding and orientation process for new clinical staff members.
• Provide guidance and support to ensure a smooth transition into their roles.

Position Competencies:

• Possesses a strong clinical background with expertise in substance use disorder treatment modalities and evidence-based practices.
• Demonstrates advanced knowledge of assessment, diagnosis, and treatment planning for individuals with substance use disorders.
• Exhibits strong leadership qualities, inspiring and motivating clinical staff to achieve program goals.
• Effectively delegates responsibilities and empowers team members to contribute to the program's success.
• Demonstrates proficiency in supervisory responsibilities, including performance evaluation, staff development, and conflict resolution.
• Prior experience in effectively managing and leading a team of clinical professionals.
• Possesses excellent time management skills and the ability to prioritize tasks effectively.
• Adapts to changing priorities and is flexible in working hours to meet the demands of a 24/7 residential treatment program.
• Shows a comprehensive understanding of program operations, ensuring compliance with regulations, policies, and accreditation standards.
• Capable of contributing to the development and implementation of policies and procedures.
• Exhibits excellent communication skills, both written and verbal, to effectively convey information to clinical staff, leadership, and external stakeholders.
• Fosters open and transparent communication within the team.
• Upholds the highest ethical standards in decision-making and actions.
• Navigates complex ethical dilemmas with integrity and professionalism.
• Places a strong emphasis on client-centered care, ensuring that treatment plans are individualized and responsive to the unique needs of each resident.
• Advocates for a trauma-informed and culturally competent approach to care.
• Effectively manages workload demands, working more than 40 hours a week as required to ensure program coverage.
• Adjusts work schedules to address the dynamic and continuous nature of residential treatment.
• Demonstrates strong problem-solving skills, addressing challenges proactively and finding innovative solutions.
• Identifies and resolves issues that may impact the quality of client care or program operations.

Organizational Competencies:

• Abide by the agency and professionals code of ethics, demonstrate consistent professionalism.
• Adherence to the organization's code of conduct and values.
• Demonstrate knowledge of the agency’s mission, vision, goals, and philosophy as well as the policies and procedures.
• Ability to work effectively with colleagues, cross-functional teams, and external partners to achieve common goals.
• Demonstrated skills in fostering a collaborative work environment.
• Effectively mediate and resolve conflicts among nursing staff and other team members.
• Commit to cultivating a non-violent and trauma-informed environment for all employees and clients, through our pursuit of Sanctuary; a trauma-informed model. Commit to a deeper exploration of Sanctuary Values.

Position Qualifications:

• Minimum LCDC III; LSW/LPC/LICDC preferred
• 3-5 years of relevant experience including supervisory experience
• Able to drive company vehicle
• Work Schedule:
• This is a salaried position, and the Clinical Coordinator is expected to work more than 40 hours per week. Given the nature of the program, flexibility in working hours is essential to meet the demands of a 24-hour, 365-day operation.