Clinical Educator

Company Description:

Eitan Medical is a fast-growing global medical device and software solutions company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - from the hospital to the home.

Purpose of the Position: 

The Clinical Educator utilizes their clinical expertise to educate and train customers on products within the Eitan Medical portfolio, resulting in successful implementations. They will provide overall coordination and support throughout the entire implementation continuum by providing excellent customer service to their assigned accounts.  

Responsibilities (fundamental job duties): 

·      Provide in-person and virtual training to clinicians to support implementation of products within the Eitan Medical portfolio, including both hardware and software.  

·      Utilize clinical expertise to address questions and concerns related to the products.

·      Communicate and collaborate with the Director of Clinical Operations to ensure implementations best meet the customer and company's needs, resulting in fiscally responsible training plans.   

·      Provide a customer-centric approach by developing individualized implementation plans that best meet the unique needs of each healthcare organization.   

·      Maintain a high level of competency and provide training on all products for both customer interface and clinical team readiness.  

·      Ensure accurate and timely documentation of all training completed.

·      Advocate for patient safety and quality improvement through escalation of customer feedback to improve patient outcomes and customer experience. 

·      Contribute to the creation and development of training materials to support the ongoing training needs of the business. 

·      Attend company and industry events to keep abreast of training updates and best practice.

·      Adhere to all company policies and procedures.

Reporting Relationships: 

Position reports to the Director of Clinical Operations - EMNA

·     Education:  

 Degree in nursing, additional education/credentials/licensing may be required per role. 

·      Professional certification in subspecialty preferred but not required. 

Experience: 

·      Minimum of 10 years of healthcare experience providing safe, effective patient care.

·      Minimum of 2 years of experience providing formal education and training in a clinical environment.

·      Acute Care and/or Emergency Department experience preferred.

·      Experience collaborating with organizational units or divisional leaders.  

·      Experience working with PC based applications (Windows, Word, Excel, and PowerPoint).

·      Presentation skills that effectively engage the audience to meet learning objectives.

·      Professional written and verbal communication skills.

·      Excellent organizational skills to effectively manage large complex accounts and competing priorities. 

·      Excellent interpersonal skills with the ability to effectively engage customers and team members. 

Benefits/Other terms:

·      This is a full-time position eligible for benefits

·      All travel expenses will be reimbursed per EMNA travel policy

·      Estimated travel is apx. 50%

·      Valid driver's license is required

·      Proof of professional licensure is required