Clinical Manager

Clinical Manager

About Vita Bella Vita Bella is a leading telehealth company dedicated to making high-quality, science-backed wellness solutions accessible and affordable for everyone. We offer complete wellness plans 100% online, including treatments for weight loss, testosterone optimization, injury recovery, skin care, cognitive health, hair loss, anti-aging, and sexual wellness—tailored for both men and women. Our mission is to transform lives by providing personalized care through licensed providers, virtual consultations, and discreet prescription delivery from FDA-inspected pharmacies. With thousands of patients served and a 4.9/5 star rating, we prioritize affordability (up to 60% savings compared to competitors), consistent support via quarterly check-ins, and empowering individuals to unlock their full potential. Join us in elevating lifestyles and making healthy living available to all, not just the wealthy.

Position Overview We are seeking a dedicated team member to join us as a Clinical Manager. This customer service-forward role focuses on ensuring exceptional patient experiences in our telehealth environment. As a key leader, you will handle patient communications, resolve escalations, and drive satisfaction to support retention and positive outcomes. This is an in-office position located in Scottsdale, Arizona, where you'll collaborate with our licensed providers and member specialists to deliver personalized, results-driven care.

Key Responsibilities / Skills

• Thrives in a fast-paced, dynamic environment where priorities shift quickly and no two days are the same. 
• Proven ability to juggle multiple tasks and projects simultaneously while maintaining high attention to detail and quality. 
• Serve as the primary point of contact for patients via our secure patient portal and phone calls, addressing issues, concerns, and escalations promptly and empathetically.
• Monitor patient progress and ensure care plans align with individual goals, leveraging our science-backed treatments to optimize results and prevent cancellations.
• Champion customer satisfaction by proactively identifying and resolving barriers to care, conducting follow-ups, and providing guidance on wellness programs.
• Collaborate with licensed providers during virtual consultations and quarterly check-ins to maintain high standards of personalized, individualized care.
• Oversee clinical operations related to patient interactions, including documentation, compliance with telehealth protocols, and integration of feedback to improve services.
• Contribute to team efforts in transforming lives, supporting our commitment to accessibility, affordability, and lifestyle elevation for all of our patients.

Qualifications

• Minimum of 3-5 years of customer service experience, preferably in telehealth, wellness, or patient-centered healthcare.
• Strong customer service orientation with excellent communication skills, empathy, and the ability to handle sensitive health discussions.
• Experience in patient portal management, phone-based support, and escalation resolution.
• Knowledge of telehealth regulations, HIPAA compliance, and virtual care best practices.
• Passion for affordable, accessible wellness and a commitment to science-backed, personalized treatments.
• Ability to work in a fast-paced, collaborative office environment.

Location This is an in-office position only, based at our Scottsdale, Arizona office. No remote options available.

What We Offer

• Competitive salary, including paid time off, and opportunities for professional development.
• The chance to make a real impact in a growing telehealth company that's already transformed lives.
• A supportive team environment focused on innovation, patient empowerment, and work-life balance.
• Access to our wellness programs and resources to support your own health journey.

How to Apply If you're a motivated individual with a drive to enhance customer satisfaction in telehealth, we'd love to hear from you! Please submit your resume and a cover letter outlining your relevant experience to [email protected]. Vita Bella is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals.