Clinical Manager II

Description

HCHC is a non-profit, 501(c) (3) federally qualified health center, providing true universal access to medical care. HCHC brings together an exceptional team of health care providers, a responsive and helpful administrative staff, and a supportive Board of Directors to fulfill our mission of providing comprehensive primary care health services to anyone in the community, regardless of their financial situation.

Position Summary

The Clinic Manager II (RN or LPN) is responsible for overseeing the overall functions of one or more clinics, ensuring the efficient and effective operation of clinics with more than 4 provider FTEs, or assigned to other department(s) in addition to a clinic assignment. Promotes positive patient interactions, quality clinical services, positive staff relations, fiscal responsibility, and effective patient care. Responsibilities include: supervising front and back office staff, monitoring the delivery of patient services, and ensuring compliance with organizational policies, regulations, and standards of care. 

Responsibilities

• Coordinate and Maintain Daily Operations for all assigned areas
• Serve as the first line contact for facilities and logistical resource management, and information 
• Demonstrate critical thinking and organization skills, leadership, and appropriate role modeling for all staff. 
• Organize operations and procedures and ensure employee compliance with policies and procedures 
• Responsible for the overall success of the clinic/department on a day-to-day basis 
• Create and oversee personnel schedule for all assigned areas
• Collaborates with other clinic managers to ensure adequate coverage through the sharing of staff as needed
• Provides annual performance reviews to all direct report staff
• Supervise and perform, as needed, day-to-day functions of the assigned staff
• Ensures adequate inventory of supplies for all assigned areas 
• Participates in hiring, mentoring, and holding staff accountable for all direct report staff
• Foster an environment that promotes trust and cooperation among all staff
• Ensures Medical Records are maintained in accordance with applicable laws and regulations.
• Ensures teams are completing work in accordance with timeliness expectations as outlined in policies/procedures
• Communication
• Coordinates new/ongoing employee training and onboarding to meet or exceed job requirements. 
• Performs all functions and responsibilities in a professional, efficient, and courteous manner, in accordance with the philosophy and standards of the organization, with emphasis on the mission of patient-centered care
• Communicates clearly and concisely all relevant information necessary for quality patient care.  
• Cross-trains with other support staff to assist as needed in providing routine patient care and ensuring clinic efficiency.
• Routinely meets with staff members individually for check-ins.
• Communicates equipment or supply needs promptly to ensure minimal interruption in patient experience and clinical operations.
• Prepares for and conducts monthly staff breakout sessions in collaboration with other clinic managers
• Clinical Specific Responsibilities
• Assist all supporting clinical staff with key responsibilities and performance standards as needed. 
• Ensure that support staff are trained in providing patient care
• Validate the competencies of clinical team members
• Front Office Specific Responsibilities
• Ensure all front desk personnel are properly documenting patient insurance and migrant status (if appropriate) by utilizing available eligibility solutions before and during appointments
• Ensure all front desk personnel are performing household assessments according to policy and procedures including but not limited to the sliding fee policy and new patient and annual paperwork
• Ensure sliding fee and paperwork is updated and entered correctly for all HCHC patients
• Ensure copays are being collected 
• Foster an environment that promotes trust and cooperation among all staff
• Perform other duties as assigned.

Requirements

Required Skills and Abilities

• Excellent written and verbal communication skills.
• Ability to prioritize tasks effectively and adjust work efforts accordingly
• Comfortable and effective in a fast-paced, accountability-focused, and mission-driven organization
• Commitment to the mission of Healthy Community Health Centers
• Adaptable to meet patient/community needs
• Provide culturally and linguistically appropriate care
• Proficient user of Microsoft Word and Excel

Education and Experience

• Registered Nurse (RN) with at least two years of clinical experience in an outpatient setting, or Licensed Practical Nurse with at least 5 years of management experience in a primary care clinic
• Previous management experience in medical practice preferred
• Candidates must have a minimum of three years’ experience in the medical field
• BLS CPR Certified
• The ability to speak, read, and write in English

Benefits of Joining HCHC

• Work-Life Balance: Monday–Friday, daylight hours
• Generous PTO: 224 hours annually for full-time staff (vacation + sick), prorated for part-time and 6 paid Holidays
• Paid Parental Leave for full-time employees
• Comprehensive Benefits: Health, dental, vision, short/long-term disability, life insurance
• Retirement Plan: 4% company match