Clinical Navigator

POSITION SUMMARY

A Clinical Navigator oversees the planning, scheduling, and implementation of day-to-day clinical activities for navigated patients and facility partners.  There are administrative duties such as handling calls and correspondence, liaising with key stakeholders, developing strategies to improve operations and processes, and resolving issues should there be any.

CLINICAL NAVIGATOR RESPONSIBILITIES

• Central point of contact for all navigated patients, medical staff, and families.


• Assist with referrals to outside resources and care coordination, to include Home Health orders, Hospice orders, DME orders, etc.


• Management of labs, imaging for AL/IL facilities.


• Handle all medication refill requests from pharmacies and facilities, including prior authorizations.


• Complete necessary paperwork, including LTC insurance paperwork, Incompetency letters, Handicap placards, etc.


• Read labs and x-rays and communicate results with patients and families.


• Other duties as assigned

KEY ATTRIBUTES NECESSARY FOR SUCCESS

•     Highly Organized and Detail Oriented

•     Maintain the Utmost Discretion and keep Matters Confidential

•     Maintain and Exude a Professional Manner as an Agent of the Organization

•     Well Developed Word Processing and Spreadsheet Development Skills

•     Well Developed Written and Oral Communication Skills

• Ability to work in a fast-paced environment, and to multi-task among priorities


• Position is a Hybrid position – partially remote and partially in office

QUALIFICATIONS

• Certified Medical Assistant is required


• Requires 2-5 years of experience in healthcare fields.